Requesting that the Management update their phone and some of the websites.
The window service hours show Saturday up to 12:30pm, which is correct. The lobby access shows 1:00pm,but for some unknown reason the lobby door is locked at 12:30pm as is the window hours. Customers when checking by phone are also told the same thing(1:00pm). It seems that when I drive over there I always find someone who is there that is also inconvenienced as well as myself. I cannot guess how many will come by to get their mail at the P.O. Boxes during that 30 minutes at this USPS office at Magnolia, DE 19962.The customers come first, the workers must understand that the box holders have to give up their time to drive over(gas) and are paying for that service as well, shortcuts are taken by the employees, as well as management,that do not favor the customer. This can undermine slowly the reputation of the USPS with the public, in a time when AI will look to replace you. Are you going to wait for that day they come to show that they do a better job?
AWFUL with a HUGE A!
Mail carrier has destroyed our mailboxes for 5 years! Postal service does absolutely NOTHING...though I've called for years to report the damage....when you call it takes them months to call back, they promise to replace mailbox and do NOTHING....the latest damage occurred in October 2022 and they still have not done a dang thing to fix or replace the mailbox though they had promised - they are NOT friendly or helpful at all!
Checking to see if you have a dead "christmas card file" several of my friends have not received our Christmas cards. the return address on all our cards is: Fred Ruben 136 Cherry Hill Road, Magnolia DE 19962. I know I put return addresses on all my cards, I may have missed a stamp or two, but if that was the case the cards should have been returned to me for postage. My cards are handmade and I put lots of time and energy in making them personal if I need to go to the post office and check through the "dead letter/card " file I will. Please respond. My # 302 535 8056
On two occasions, bills to Verizon Mobile and a credit card payment, took almost 20 days to arrive... resulting in a late payment notice. I don't know why this has happened but I don't really care. The USPS prides itself on on time delivery. You are not living up to that. As of now we have not been charged late fees but should that become the case I will elevate this complaint to the highest level.
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