Spent the last week calling everyday no answer ever! I have maile that is being returned and letters I am not receiving. I know it's COVID era but is this place a joke, a circus or a mad house. How many times must I report that mail should not be returned from this po box due to a mich-mach of names. Its a busines PO BOX PLEASE STOP RETURNING LETTERS TO SENDER.
I have called repeatedly to report I cannot open my cluster box to get my mail. The lock is stuck & the key won’t turn. NO ONE EVER answers the phone. My hours don’t accommodate me going to the Post Office to report this issue...I have a job!!! Why do they publish a phone number if no one is going to answer?
Terrible delivery service. Our neighborhood never has the same carrier twice (this has been confirmed by Rickey), at one point our entire neighborhood went days with no mail. Turns out a truck was broken and they didn't have time. Now, we're waiting on a package from last week (left the signed slip in the mailbox 7 days ago), but because the carrier varies so much no one knows anything. Also saw an employee being EXTREMELY verbally aggressive/rude with a young MOC when the young man was simply trying to figure out how to move his mail and was very polite and calm the entire time. Awful.
Service is deplorable. We have made multiple complaints with no resolution. Carriers don't appear to care about their quality of work. Package pick-ups are ignored, mail isn't received, requests for mail to be held are ignored.
Don't bother calling them. They don't answer the phone or they hang up immediately. Whatever happened to pride in your work? We had a great carrier until she retired this past year. USPS doesn't seem to be able to hire qualified employees, doesn't seem to be able to train them and certainly doesn't seem to be able to encourage them to care about their job.
Looking at other reviews I see that a lot of other people are also displeased with the service. What will it take for someone in the postal system to take the initiative to fix the problem. It's clearly an employee issue. People who don't care about what they are doing and the impact their poor service has on the public. Hire people who want to work and care about the quality of their work.
Informed delivery tells me an item was put in the parcel arce locker but item is not there. This happens frequently and never improves despite my complaints about delivery errors. I’m sick of delivering mail to my neighbors and tired of looking for packages that are not there or in someone else’s locker. Our mail boxes are clearly marked but mail carrier seems careless more and more often. I get mail for areas miles away from me. Ridiculous!
How come the new carriers that deliver in the Antrim neighborhood neglect to deliver weekly ads to their customers? 2 weeks in a row, they have not been delivered.... however, when we contacted Acme, Shoprite and Giant -- those ads most certainly went out to their customers.
I have called the 838-5006 number repeatedly, and nobody picks up. I left a message for a call back from the 800 number, but it said that my wait time was between 17-20 minutes. It is now going on 28 minutes -- and no call back!
• Replied to jc
They NEVER answer the phone at this location. My mail is supposed to be forwarded (temporarily) and instead they are RETURNING it. I deeply regret opening a box at this location. Avoid this post office at all costs.