Glastonbury can't be bothered to answer their phone and good luck getting your mail. Maybe they will come and maybe they won't.
You can't depend on this office at all.
We have USPS informed delivery, and the following items were supposed to be delivered last Saturday but did not arrive.
Why?
USPS.com Informed Delivery COMING TO YOUR MAILBOX SOON.
You have mail arriving soon.
View all mail on dashboard red arrow
Scanned image of your mail piece
Scanned image of your mail piece
Scanned image of your mail piece
Scanned image of your mail piece
Scanned image of your mail piece
Mailpieces that we do not have an image for are included in today�s mail.
I previously worked for the post office for about 2 years. So how informed delivery works is that the plants machines takes photos of mail pieces in order to sort them by type as well as location route eat, those photos are then used to send you a preview of mail you will be receiving or should be receiving. The issue comes in the fact that sometimes the plant makes mistakes and send mail to the incorrect facility or does not send it on time at all. I was a carrier and the amount of incorrect mail from surrounding towns or even in town areas that were not on my route was annoying just mind boggling. For the amount that was payed to get these machines it should really be more accurate for the customer.
• Replied to Henry Conway
D.Jordan
Thank you to the wonderful, caring individual that answered the phone today, long story short my husband sent me something of value in the mail however I neglected to give the full address(left out apt #). I call the post office just to see if by chance it was there to be returned. The woman that answer was very kind and took time to look through the return mail..and low and behold it was still there...thank you for taking time to listen and responding with sincere helpfulness..
I don't know how long this has been in effect - but I don't understand the rational of not opening until 8:30 a.m. during the week. This is the time people actually already need to be at work. I needed to mail a package on my way to work and found the post office closed. I had to go to West Hartford -- where they are open at 6:30 a.m. Don't understand this rational.
Horrible service. Received a certified letter receipt in my mailbox on Monday from carrier who did not come to door while I was home all day. Went to post office Tuesday and Wednesday and basically told me they could not find it. Called Thursday and today which is Friday and was told the carrier was never contacted to find out where the letter might be. Also was told angrily that they did not have time to look into it. Pretty incompetent response in my humble opinion as a retail store manager for 20 years. It's not nuclear mathematics. Every time I contact the post office I need to provide my name and address and phone number each time. Interestingly I've done 100% of the contacting while no one has ever contacted me. Sounds like no one gives a sh*t.