How can service issues be resolved when no one will answer the telephone at this location? It's no wonder the US Postal Service is on the verge of collapse. Our carrier left a door tag in our neighborhood mailbox - we were home the entire time and no attempt was made to deliver it to us directly (and the tag should have been place on our door). I scanned the QR code to arrange for re-delivery and the system did not recognize the number. Now I have go there in person to stand in line for continual mistakes (and laziness) by my mail carrier. We constantly receive mail that's not addressed to us in our mail box, while having to do back-flips to receive packages while we're at home. There isn't a number low enough to give an accurate review of how I feel about my mail service. It's no wonder that Amazon, FedEx and UPS have made the USPS obsolete.
On 2 Feb 2021 I filled out in person a PREMIUM FORARDING SERVICE APPLICATION at the Fort Collins Post Office at the Board Walk to have my mail delivered to me to an address in Florida and to received it on /about 19/20 Feb. This didn't happen. I called the Fort the Fort Collins Post Office on 22 Feb and was informed by them that they did not have my application and was no longer had this responsiblility and that the Timnath CO Post Office had this responsibilty for the Timnath residents. Why wasn't I informed on 1 Feb of this change when I filled out the application?? Very frustrating with the Fort Collins Post Office!!
You guys installed a new box on my street but did not inform anyone on how to get keys for it so now no one can get their mail. No warning, no flyer to inform us what to do, and you don’t answer your phones. I can only conclude that you expect everyone on my street to come to the post office in person during a pandemic to find out what to do. Fingers crossed that none of my elderly neighbors catch covid. Well done.
I guess you can't complain, if no one ever answers the phone to get it!!! I am so tired of my mail at 1944 Kedron Ct. 80524 being placed in my mailbox for people who I have written on their envelope "no longer at this address" and place it in the outgoing mail: However, despite the notice of no longer living here, they are mailed w/o looking at them, and IT GOES BACK THROUGH THE SYSTEM AND IS RE-DELIVERED YET AGAIN TO MY MAILBOX!! Does a human touch this mail? Do they look at it? WHY are we sending mail 2 and 3 times when the FIRST TIME was incorrect, but once found PLEASE FIX IT! Don't keep sending the bad mail back to me, RETURN IT TO THE SENDER, SO THEY KNOW!!!
Can you please take one more look for my son's box & redeliver or he can pick up, it was very expensive all the way from Hawaii. It's a big brown medium size Home Depot packing box with a insufficient address, tracking number is 9505 5104 3303 0350 2052 76. The correct address is 4545 Wheaton Drive, Apt# A-270 Fort Collins, CO 80525. Thank you, appreciate anything you can do!
We have had multiple checks stolen from our mail. Today, we learned that a $650 check sent to us was stolen and cashed. We often receive the wrong mail, as do our neighbors. When we moved to this neighborhood 4 years ago, we were warned about this and it has only become worse.
We have been having issue with the person delivering out mail. This person apparently can not read the address on the mail. I am constantly getting others mail, and others are constantly getting our mail. It would be awesome if this person could actually get the mail to the correct address.
We had a mailbox installed for mail to come to our house for health reasons. There are mailbox compartments for our neighborhood.
We live directly across the street from the mailbox on ALTA VISTA St.
I have watched our mail lady put mail in the compartments, but refuses to walk across the street to deliver our mail. I have watched her read the envelopes and look towards our house and puts mail she had in hand back into truck and ride off. We normally always have mail and now it seems we don't get any for several days!?!
OMG What terrible service all the way around. I have not recieved my mail in two days. No holiday. Waiting for an important letter. Called 800 number. What a nightmare. Then called local number listed and the number is not in service. Terrible.
The curbside mailbox on Crooked Arrow Lane at Snowy Plane Road is open and swinging in the breeze. There is no way to contact the USPS Boardwalk office to report it. The phone number is out of service (wonder why?) and the USPS 800 number for complaints is ridiculously! I expect the the on-line complaint form will go in a black hole. There certainly will not be a timely response to a serious problem of the security of my neighbor's mail.
Today, Sept. 5, the woman providing service to the line of customers waiting for counter service went out of her way, and did an outstanding job in helping me locate a package. I neglected to get her name. She was efficient, while very engaging. I really appreciate how she helped me out.
You need to update your phone number. I understand you don't want to speak to your customers with the problems you have delivering packages. But come on. The phone number has been out of date for at least a year
WE HAVE MAIL BOXES WITH LOCKS. MONDAY ALL THE MAIL
IN IT WAS FOR 2055 ADRIEL DR. AND I AM AT 2059 ADRIEL DR.
I NEED TO KNOW IF THEY PUT MY MAIL IN A DIFFERENT BOX.
I DID NOT GET MAIL UNTIL THURSDAY . I LEFT NUMEROUS
NOTES ABOUT THEIR MISTAKE AND NO RESPONSE. I PUT THE MAIL THAT WAS LEFT IN MY BOX MONDAY BACK IN MY BOX. THE PEOPLE IN 2055 ARE OUT OF TOWN FOR 4-5 MONTHS. SO IF THEY PUT MY MAIL IN 2055 I WON'T GET IT AND OF COURSE THEY MAY HAVE PUT MINE IN ANY BOX.
PLEASE CHECK THE BOXES IN THIS LOCATION FOR MAIL
IN THE WRONG BOXES AND FIX THIS. THANK YOU
IF THEY LEFT MY MAIL IN 2055
You tell 'em! I wonder if the post office ever reponded to your review. Do they ever take accountability for their poor work?
• Replied to BARBARA WOOD
Recently moved to a new house (been a Fort Collins resident for 23yrs) and went to get the mail for the first time on Saturday, 12/1/18. Found the back of the multiple box neighborhood box wide open, swinging in the wind, just asking anyone who comes by to come grab whoevers mail they want. Pretty sure I lost a new debit card and some other important docs related to my new house... now I have to go cancel a card and ask for more copies of all my house documents.
Kudos to you for speaking up. I hope post office resolved this.
Do they even reply to these reviews?
• Replied to Jonathan Hill
Fort Collins Resident
Why is it that I am receiving mail for numerous people who lived here at least 2 years ago?! I have lived at my address almost 2 years, and mine is the only name on the mailbox, yet I receive other people's mail almost daily! I constantly put the mail in the outgoing mailbox at my apartment complex, and put in large letters 'Not at this address' yet the mail carriers continue to leave other people's mail. Today, there was a jury summons for a past resident. I will put it in the outgoing mail and hope it somehow gets to her.
Out of ALL the mamy postal delivers at Sanctuary, Senior apt complex, Alex, our current carrier is BY FAR the most helpful, efficient carrier of them ALL. PLEASE LET HIM KNOW EVERYONE I KNOW HERE IS IN AGREEMENT TOO. PLEASE LET HIM KNOW WE ARE FORTUNATE TO HAVE HIM SERVE US SO WELL. THANKS.
Besides the fact that you can never get intouch with anyone at these locations in Fort Collins but I can’t open my mailbox because the carrier jammed something that wasn’t supposed to be folded into the mail box and I haven’t been able to open it. The key won’t open and the entire box is jammed shut. Unbelievable service from you all. You have absolutely no positive reviews? Why is no one doing anything about this problem?
Our neighborhood (Registry Ridge) is consistently having mail put in the wrong boxes. I'm having to pay late fees on bills because they are going to the wrong addresses, and my neighbors have to bring misplaced mail to me. I'm getting other people's mail as well. Is there anyone who can address this? No one answers the phone at the post office. This is incredibly frustrating!
Its sad when you pass a rest go in for an interview they say you are hired drpending on the urine sample then send a letter you are not hired and The postmaster won't even answer the phone to give you an explanation....doesn't make sense, it could be something that could be taken care of very sad. Just want to know what is so bad he says I'm,hired then not even 12 hrs later i get an email.
The carriers--and we seem to have a different one every day--are not as careful as they could be about getting the right mail in the right box, but today (12/5/17) the carrier left the back of our multiple-recipient neighborhood box (in front of 661 Brewer Dr.) open, so anyone could walk around the back and take any mail they wished.
Short of just dumping mail in a trash can, or distributing mail in boxes randomly, that's about as bad as mail delivery can get.
Our mail is taking a month to deliver! I just received mail that was stamped over a month ago, As a construction business we depend on quick dependable service. What ever is going on in our local branch needs to be changed. THIS IS Affecting our Business.
NOT A HAPPY CAMPER..........
Mailman continues to put items in the back of our box where it fits. However you can't get it out the front. Have a box stuck in our box along with mail that we can't get out. Always putting stuff in the little box that we can't get out of the front. Needs to go into the big box or deliver it to our doorstep. Its a gift for grandson's birthday which is tomorrow (Sun) and no way to get it out of the box. Tired of damaged items due to jamming stuff in our little box.
Continual incorrect posting of mail. Corner of Kingsley and Antelope (80525). I keep getting someone else's mail, boxes, etc.,, my mail is put in someone else box, we are exchanging our mail by going to each other's home. This is out of control. The courier is careless, seemingly in a hurry, and not focused???!!!!
To his supervisor, the supervisor manager, to whom ever has authority to rectify this ongoing continual miss handling of mail I ask you to take affirmative action with the postal courier who is doing this. Some mail is private, concerns billing, checks, etc. Please correct this matter soon.
Very concerned citizen of Fort Collins
Mail person jammed a box into my central mail box that did not really fit. Took 5 minutes to figure out how to pull the box out of the mail cavity. This box should have never been put in that box, but should have been put in one of the two large package delivery boxes or left on my door step. Because of this box taking up most of the mail cavity, 2 blu ray dvd's were bent in half and jammed in the very back of the box. Now I have to return the dvds since they are unusable. This defies all common sense to be jamming packages into the box when they don't fit or there is no remaining room.
I have mailed 4 letters from Thailand to the same Ft. Collins address - all expensive, registered mail. Not one letter has ever arrived. Thailand mail is bad but Ft. Collins must have the worst PO in the US!!!
This post office is absolutely TERRIBLE! I moved into a new office, had to have the locks drilled out and replaced, because I did not get mail keys. I should have known this would be a horrible experience when the person who took my re-key request was totally clueless. He acted as though this was a foreign request and had no idea what it was I was asking for. Anyway, when he finally figured it out I was told it could take up to 6 weeks before the lock was replaced. They called me 4 and a half weeks later and told me I would have to come in to pick up my keys. When I picked them up the person (a different one) again acted as though they weren't sure what was going on and stated it was unclear which box they re-keyed for me. He said to just try the key in all the boxes until I figured out which one the keys fit....REALLY! I asked what happens if you just essentially re-key someone else's mailbox, and they come out and can't get their mail. My comment was blown off. I have now discovered, that even though they changed out a particular box number and gave me the keys for that one, the mail carrier is putting my mail in a different box. I have been receiving invoices, payments, and whatever else in the WRONG box. When I went into the post office today and found this out, I asked to speak to someone in charge to voice my concern with late fees and the fact that I now may look unreliable to my vendors and landlord. Rosy, the supervisor promptly put me in my place by telling me, it is all MY fault for 1. not staking out my business post box and speaking directly to the postal delivery person about my problems; 2. for not leaving a note in the post office box for the postal delivery person, even when I was unaware there was a problem; 3. for not contacting all my vendors and customers to verify they have sent invoices or payments; 4. for not spending my precious business time standing in a line at the post office to speak to someone else, who at this point I have absolutely NO confidence would have had any clue as to what was going on at any time.
Absolute worst! Writing a letter to the Postmaster General. This location does not answer the phone. I have tried 27 times today between the hours of 8am and 4:30pm. The phone rings of the hook, there is not even a voice mail to leave a message. At one point I let the phone ring for 6 minutes just to see how long it would ring - I believe they have it turned off. I called 1-800-ASK-USPS to file a complaint and the agent wouldn't let me, she told me I had to discuss it with the very people who wouldn't answer the phone. I called back and finally got someone at 1-800-ASK-USPS who would let me file a complaint, but now their system is down so she can't. She gave me the phone number for the District Office so I could call them directly, but guess what? They close at 4:25 and no I can't leave a message, please call back. This is why people use FedEx.
Went to tell the Postmaster on Boardwalk about a theft problem. Mark, who works in the passport office, said the Postmaster "typically" wasn't in but could he help? I explained my problem to him and asked if the Postmaster could call me back to discuss the problem. He said, "No, he won't do that." I said, "why? doesn't anyone care about this?" (money being stolen from a postage due envelope I put in a secure neighborhood box). He said, "that's right. No one cares." Mark, you're the reason people have such low opinions and low expectations about the post office. Really Mr. Postmaster, aren't you even a little ashamed that your employee admits you "typically" aren't around?