Well, I’ve been going to this location for nearly 20 years now. Until recently, I’ve had no trouble, and the staff has been friendly. No more. The main clerk at this location is rude and condescending. She refuses packages regularly (every-single-time). I tried to ship a package back to a manufacturer in the same exact packaging I received it (but new), and she just outright refused it. This was using a pre paid priority 1-day label, and a flat rate envelope. She’s just extremely rude in the way she handles it, and seems to benefit from condescending behavior.
I brought a package from work holding some samples for a client. I tried to use a business credit card, one with the name of the company and the owners name... The same name on the package. The clerk wouldn't let me. She said that the owner would have to use it herself. Annoyed, I decided that I would just put it on my personal card. The clerk said she wouldn't accept any card that wasn't signed, which admittedly, mine was not. In fact none of mine were. She asked if I had cash or a debit card with PIN. I did. I used it. I left feeling like I had done something wrong. The clerk was pretty snarky during the whole transaction. I don't think I've ever been treated like that... All for a $6.50 package. Like I am some criminal mastermind that stole a business credit card and used it to send that business's mail. Brilliant. I would've gotten away with it too if it hadn't been for that pesky clerk! She was difficult for no reason.
That manager there has always been rude and has even returned my mail! I've called and complained about her service. She shouldn't be allowed to work there as her customer service skills SUCK and she's useless. She is exactly like what the previous customer said, the rudest thing on the planet. The manager prior to her was much nicer and cared about the customers unlike this thing. I can't call her a human being with the way she acts. Wild animals are much nicer than this manager. How she got her job is beyond me as she needs to learn some serious skills on how to talk to customers, speak KINDLY to them - we aren't beneath you - and we help pay your salary and keep that PO open! Maybe they need to shut that one down since the people who work there are so rude. Michael who is a courtesy clerk there is a 1,000 times better at customer service than that thing who is the manager. They should promote him to manager and get rid of her!!!
Don't come here if you're expecting ANY help from the manager that works there! She is useless and will do ANYTHING to NOT help you!!! USPS misplaced my package and it finally turned up back at my house more than a week after it was supposed to be delivered.When I went to this post office to get some help, after calling customer service several times, she did nothing to fix the situation or offer me any assistance! In fact, she told me to never listen to the USPS customer service because apparently "they know nothing". The face of the company (customer service) doesn't know anything and can't help me??! Pathetic!When I told her this package was supposed to arrive over a week ago and what she would do to fix it, all she would do was reaccept it into the system. Didn't do anything to help me, speed it along, or make the situation better. I've never met a more rude or unhelpful person who works in customer service and is the manager. Very disappointing!!