I need help figuring out how to handle a mail hold of about six weeks. Forwarding won't work since we'll be staying in an RV at multiple campgrounds. A solution to this is not available on the USPS website.
So. I'm trying to call the Cheyenne Mountain USPS office now at 9:10am. Nobody answers.
Our delivery guy works hard, and is friendly and thoughtful. Five stars to Stan.
But the Cheyenne Mountain office gets zero stars for its lousy level of service.
Been trying to call to talk to somebody for hours. The waiting time on the 800 number is over an hour and the local number has been "busy" for over two hours. It just pushes somebody that is already unhappy right over the edge to mad.
I had a package delivered yesterday that was shoved into my oversized box so tight that we could hardly wedge it out because the driver was to LAZY to ring the doorbell. He bent all of the corners of a very special autographed book that was sent all the way from the UK. NOT HAPPY.
Cheyenne Mountain is the WORST post office. Stolen mail, lost mail, open mail, broken contents, poor customer service...the list goes on. My complaint concerns the amount of damaged merchandise that I receive through my PO Box at this facility. To complain in person only invites more of the same poor service. The Postmaster at this site even suggested to me that the senders are sending me broken merchandise so the post office has to pay for it. There are many reviews going back years to present day on various sites around the web extolling the poor performance of this facility and its employees. Changes are needed at this facility that can only be effective if those changes come from outside this facility. How long must must a community suffer at the hands of such a dysfunctional management structure? It has already been too long.