I called the post office in Berthoud to find out what was going on with the key that was supposed to open the box that had my package in it. An employee, DENISE answered the phone and was incredibly rude.She told me she did not have time to answer my question and then promply hung up on me. How unprofessional is that ? How is it that somebody can be so incredibly rude when they are the one who applied for a job in customer service.? She should be ashamed of herself for treating people like that! Pathetic!!!
wow, you arent kidding Kay hudson .. just hung up with denise myself what a rude $%#@&.... told her that the carrier in Peak view meadows in Berthoud is constantly mis delivering our neighborhood mail to different mail boxes around the hood.. i purchased my auto tags on line and have yet to receive them.. ordered july 28th. 2019 she said she would ask my carrier if he has seen them?? and was ready to hang up!! i asked her how she could do that? that i had not given her my address yet!! " oooh yaaa, let me get thta from you " this stuff pisses me off.. im contacting the post master General.. im done..
• Replied to Kay Hudson
Yikes! I will say that after I posted my comment a few months ago I received a call from the Post Master (Anna?). She and I chatted for a few minutes and she as very informative and nice. She gave me a perspective from her side of things as to how incredibly busy they are. Honestly, I was a bit ashamed that I never thought to consider the Post Offices' side. They have been getting hammered with over 2500 new addresses (something like that) and not enough help.
Regardless, I agree with you about Denise. And I feel bad for the other employees who have to work with her if she treats them anything like she does the public. People like her should not work in customer service.
But, the Post Master and Diana are great!!
• Replied to Kay Hudson
I find the Berthoud Post Office employees very helpful, friendly and professional. Now as for the Mead Post Office employees. . . .
Regarding the Berthoud, CO post office- The pickup hours should be extended. Since we're required to have a PO Box, because the mail is not delivered to our house, the hours should be more accommodating for those with jobs. It is impossible to pick up any mail that is large in size, or requires a signature, during the work days. It is impossible to get to the post office before 4:30 pm! The staff are not accommodating to say the least. And are on most occasions quite rude. And since we're required to have a PO Box, I don't feel we should have to pay a yearly fee to have it! The "free" boxes are too small. Basically can't pick up the mail Monday thru Friday...