1st class domestic insured parcel paid for in person days before Xmas 2023, returned to and picked up by sender 1-17-24 at post office, whereby USPS attendant claimed I couldn't request a refund. Same day contacted the parcel's intended recipient who claims no notice of attempted delivery.
Every time I go in to that location, the same woman is there. Every time she doesn’t help me pick the correct box or bag, just tells me what I’m using is wrong. I need to pick a box and points to the wall and I have to figure it out myself. I don’t write the address on the piece because in every other facility I’ve been in they print out a label anyway and affix it right over where I’ve written anyway. So I get turned away again. Go write the address on, you need a label. Go get one. So I get back in line for the 3rd time. Oh your other package needs a label. Get out of line again, go to the other wall, pick a label that you must purchase and write your address on there, oh and buy tape while you’re at it.
So the fourth time I get in line I’m able to actually check out. Every time I go it’s similar and she never just helps me once. She kicks me out of line with very vague very limited instructions. If she’d just stop and ask me what it is I need to do today, walk me over and get everything I’d need and help me get it done right the first time, I’d even accept 2 transactions, but 4-5 if completely unacceptable. I DREAD needing to complete ANY tasks at that post office. Every other facility I’ve ever used is actually helpful. She is the worst.
Asked that our mail be held for a week, while we were on vacation. Asked that our mail be delivered on Saturday when we returned. The previous day, Friday 11/11, was Vetrans Day and a day off for the post office delivery. On Saturday, the carrier passed our house without stopping. I flagged him and asked "where is our mail". He said "it was really busy this morning because of the holiday yesterday and I did not bring it"...When is it OK for a carrier to decide weather or not mail gets delivered? We had bills that needed to out this AM and were expecting checks that should have been deposited Sat. Shingle Springs USPS needs better supervision with its young carriers.
I had two parcels delivered today. Both items rammed in my rural mailbox by the carrier. One parcel fit in the mailbox, the second one didn't. So the carrier just rammed it in the box and left two thirds of the parcel handing outside the box so that any thief could take it.
I sure wish the Shingle Springs location would hire COMPETENT people who can put the correct mail in the correct mail boxes. Come on people....your job is NOT that hard. This is why the USPS is failing!!!
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