Very bad service for even the most basic needs. Kim was extremely rude. She would not confirm the addresses shown on the return mail. She said the addresses don't exist and refused to look them up in the USPS system- that is her job. What is she doing at a front desk dealing with customers?
Recently, my son lost his wallet on Franklin St in SF. A postal worker found it and called me. He called me because my business card was in the wallet. The worker said he was putting it in a mailbox. My son went to the marina post office to give his name and inquire if it was there. The employees were extremely nice and helpful. Today the wallet was in my mailbox (the address on his drivers license). Thanks so much for being awesome!!!! Much appreciated!
My mother came in with a question on how to renew her passport and a Caucasian lady name Rebecca rudely responded back with the meanest attitude saying “you’ve lived here for 30yrs and you still don’t know how to answer these questions?!” My mom nicely responded back “ some people lived here all their lives and they still don’t know how to speak English why are being rude to me.”
There’s no reason for her to try to belittle a person where English is their second language and simply has a hard time understanding a question. If I don’t like your job don’t work there and try degrade people. Karen’s!
Customer asked several clerks to fill out the forms for her
She said that she didnt understand how to fill out form in English even after living here for 30 years.
• Replied to Diana Chan
Just bought Christmas stamps at Marina location and it was completely inefficient. You have one employee selling stamps from her pocket (but didn't have all the Christmas choices). She pulled me off the very long line and then made me get back in the line when I asked her for the religious stamps. Once I made it to the counter, that employee only had religious stamps. I asked him for some of the non-religious and he didn't have them (I needed both kinds of stamps). My stamp purchase had to be made in 2 separate transactions (unbelievably stupid and inefficient). When I pointed it out, David (another employee, inserted himself into the conversation and told me to "stay home" - which was incredibly rude do undeserved). Maybe your staff should attend a course in manners and competency, because there was no manager to come out and speak to me when I asked for one. This is just one example of why people HATE government agencies.