Terrible customer service. The employees are short tempered and completely uninterested in helping people with any shipping needs. They seem largely disinterested in helping customers and more interested in their shift ending so they get paid. Tried to go in and send a package, but the clerk wouldn't even talk to me. He kept to trying to send me to his co-worker who was interjecting to answer my questions. The two employees went back and forth like children trying to gain my attention only to to tell me to talk to the other one once I would try to talk to them. Pretty ridiculous.
I have been informed by our Dove Canyon HOA that there will be parking rules formalized for residents and guests parking near mail boxes in our HOA community. There have been many parking citations given in the past but no one really had a citation or regulation to back up giving the citations. So now, I understand that the RSM post office has given out such a "citation". 10 feet on either side of the mail box is prohibited for parking. When I called the US Post Office HQ, I was informed that the USPS follows local municipal codes for any such violations. The City of RSM does not have any 10 feet requirement so where is this coming from. The City of RSM basically requires that signs be posted or curbs be so painted to indicate no parking area. I think the RSM Post Office should communicate the proper requirements to be consistent with what is being communicated from USPS HQ and the City of RSM municipal code. I do have a copy of the document given to the HOA by a RSM USPS supervisor indicating the 10 feet on either side of the mail box.
I understand that the HOA can issue any parking rules it wishes but if this is being driven by the RSM USPS requirement, it should be clearly cited and not just someone's opinion.
I am writing this with a lot of respect for the postal service; my father was a postal carrier for many years in Hawthorne, CA. I just don't want to get the USPS in a web of HOA rules that are not grounded in defined statutes or regulations. If you wish to see the referance document, please give me a call and I will bring over to you. 949/533-1332.
I tried to call multiple times and no one picks up the phone. Today, the delivery person put a package right in the middle of my porch. When I asked if he could put it on either side where it would be hidden, he said that wasn't his job. I asked if he's seen all the packages being stolen and he shrugged like he couldn't care a less. Is it asking too much to have them do the basics?
the worst postal service in Southern California.Multiple times have lost or stolen packages that were to be delivered.Have tracking info and was told the item(s) were probably delivered to wrong address but they were not responsible as the tracking confirms item(s) were delivered.Unanswered calls.They should all be fired.
The passport lady was the rudest person I have every had to work with! If one of my service people talked to customers the way she does, they would be fired without question. Not to mention, the only way I could get an appointment was to go there because no one ever answered the phone. While I was just making my appointment, she began yelling at everyone else that worked there to not ever come and get her again like this (pointing at me). The USPS should be ashamed to have someone like this represent them. I WOULD! I will avoid using the USPS in the future as much as possible because of her. I can make a very LONG list of the rude things she said and did just for the time I was there to make an appointment and process my passport information. Shame on the USPS for making the public have to deal with her in RSM!!
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