Postal Locations

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Hi Eric, While I don't work at that location (therefore, don't know much about it), I do work in a similar sized office in the San Bernardino mountains, (where, like this location, there is no street delivery, but rather, PO Box, only). While I'm not certain of the specifics regarding your package/packages (as far as who the carrier company was: ie, USPS, UPS- Surepost, FedEx- Smartpost, etc) but I can tell you that this does happen & it's most often due to misinterpreted/misunderstood tracking info. A couple of Christmases ago, there was a stretch where both, Amazon & UPS were sending notifications to customers (at least throughout the mountain communities) informing them that they're package had arrived, but in fact, the items weren't actually, physically showing up until a day, or sometimes 2 days afterwards. Also, when shipped through USPS, all mail, parcels are received by each office in containers (rolling cages, rolling carts) & each container has a scannable placard attached to it, whereby all barcoded items included in each container are scanned into that specific container's placard. So, when each placard is scanned in at the receiving office, the system will often autogenerate an "Arrival" notification, indicating on the tracking history that those items have arrived at the intended office. (After receiving the containers, we physically scan each barcoded item individually as "Arrived", THEN, each requires a 2nd scan in order to complete the receiving process- ie, "Available for pickup" or "Delivered" to PO Box or Parcel Locker. It's when that 2nd scan appears in the tracking history, that your item should be ready for pickup. If being shipped UPS, it should only show up at the post office if the postage is "Surepost" & w/ FedEx- "Smartpost" (those shipping methods are exclusive to those 2 carriers & are a collaboration between USPS & them, so the postage is shared, hence, it's USPS's postage. The term you might see from the seller in regards to the type of shipping is "Parcel Select" & oftentimes, if "Ground" method, the carriers will transition it to "Surepost"/"Smartpost", depending upon a number of factors. (In my area, UPS OFTEN changes "UPS GROUND" parcels to "Surepost", whereas if you prefer they deliver directly to your home, if offered, "UPS 2nd Day Air & Next Day Air" will 99.9% of the time, be delivered to your door. Also, remember that in areas where there is no USPS street delivery, but PO Box ONLY, your "mailing address" is your PO Box address, not your physical/street address. I always advise my customers to include BOTH, the physical address AND the PO BOX number, as that way, if shipment began with another carrier, you're covered either way (whether that carrier delivered all the way to your door OR it winds up at your post office). Apologies for the novel-length post, but I do hope the info helps. Richard