On the 6th of October, we found a notice on our door informing us that our package could not be delivered because there was no one at home to sign for it. This is absolutely untrue. My husband and I were at home all day, and NO ONE RANG THE BELL!!! I tried to call the post office but was automatically redirected to the 800 number, and had to go through a long menu until I came to the point where I was asked to give a code for redelivery, at which point I QUIT!!!. This is ridiculous, and this is not the first time that this has happened. The mail person is simply too lazy to ring the doorbell and wait for someone to come to the door to receive the package. I want to speak to a PERSON not reschedule online and then, possibly have the same thing happen--get another notice that we were not at home. This is not the first time that this has happened to us. The last time (and that was not the first time), my package was almost returned to the sender in Europe!!! Now there is no one to speak to because everything has to be done online. This is terrible service, and it is set up so that the postmaster in Davis avoids all responsibility--no one to speak to, no one to be held accountable for the inconvenience. Deliver the mail. This is your job. This is what the postage is paid for. I am going to drive to the post office today (from West Davis) to pick up the package and file a complaint (if this is at all possible).
The neighbors mail was delivered to our mailbox on Sat. We live on Old Davis Rd and they live on Tremont Rd about a mile apart. As a consequence, we did not get our mail on Sat. We tried to call the post office (in the past too) and the local number is always busy and the 800 number has a 50 minute wait. The carrier needs to look at the mail CAREFULLY before they drop it in the WRONG box.
Davis California branch website lists passport services that it doesn't actually offer when you get there with your whole family rushing to get there before 4:00.
It would be pretty good customer service if you were to change this false information as soon as possible.
Today's 1-8-18 mail was delivered completely wet. I know it has been raining all day, but every piece of mail was wet. The main reason this is getting very old is because our mail is regularly delivered wet but it's sweat from the mail person's arm. We have expressed this to the postmaster before but nothing has changed. What can be done to have the mail person show respect for the mail.
This office is notorious for leaving the phone off the hook so that they never have to answer it. You can try calling any time of the day and the line is always busy. I have actually been in the branch and see the phone off the hook and heard them joking about it. I work in an office building and they frequently put the wrong mail in boxes, even if the name and office number are clearly written on the letters. As a executive suite office, we have several legal offices, small businesses and therapist who all mail very important time sensitive information and for the mail to be miss placed is unacceptable
I am commending my letter carrier, Kathy, from Central Davis, route 42. She has never failed me when I have stopped delivery whenever I have been out of town. I hear others complain that the Postal Service has failed them in this regard. She is efficient, pleasant and reliable. Please never change her from my route.
The employees working at the counter are often rude and show negative attitude towards the clients: for example, when the client greets them with Hello or how are you the employee even does not respond. They also have an attitude of imposing on the clients the unnecessarily most expensive rates and pushing for extra sales of items the client has not asked for and when the client says "no" he/she is confronted with a rude attitude. I don't recommend this office and hope the postmaster in charge educate the employee to deal with clients in a curtious manner.