Husband and I pay 6 months at a time for a po box here. Family was trying to send our children a package using amazon prime, but it won't take a po box. We remembered there was an option for another address to use, but couldn't find the paper so I called the office and got a rude worker who kept telling me I wasn't the owner and that I'm using a "free box" and then I clarified who I was because she didn't not ask for it. I even gave her my husband's name and she told me he was the owner and that people who use "free boxes get to use the po box number". Well I immediately had my husband call because she had me in tears, he was greeted with the same disrespect and made sure she looked at the account and made her acknowledging that we are on the account and that we pay for it and that my name is also listed. But she insisted on her rant. He ended up getting the information for the other address to use and that all we need to do is fill out a simple form!