We have been a customer for over 6 years, the service on deliveries is a complete CHAOS, we have been waiting for a letter form an Attorney in the valley for 3 weeks, it was returned, our address was on there as well as the P.O. Box (we do not receive mail at our house), the post master said they only scan the 3rd. line, and said not their responsibility to look at the address and make sure it is delivered, she also explained it is in postal rules, hummm, she was extremely rude, no customer service what so ever, was very smug and kept rolling her eyes, had a Toxic attitude, and refused to give me her name. You really have to love the way everyone is treated at this post office, and the employee's being treated this way, I hope more people express their interaction with the post office.
Husband and I pay 6 months at a time for a po box here. Family was trying to send our children a package using amazon prime, but it won't take a po box. We remembered there was an option for another address to use, but couldn't find the paper so I called the office and got a rude worker who kept telling me I wasn't the owner and that I'm using a "free box" and then I clarified who I was because she didn't not ask for it. I even gave her my husband's name and she told me he was the owner and that people who use "free boxes get to use the po box number". Well I immediately had my husband call because she had me in tears, he was greeted with the same disrespect and made sure she looked at the account and made her acknowledging that we are on the account and that we pay for it and that my name is also listed. But she insisted on her rant. He ended up getting the information for the other address to use and that all we need to do is fill out a simple form!