We sold a package to a customer in Alabama. Package was held at this facility where they reached out to the customer informing them that freight was owed on their package prior to them being able to pick up. Freight was paid for by us prior to shipping. After reaching out to the post office we were informed that the improper packaging had been used and an additional $25 in freight was due. This is our standard packaging and we send out approximately 100 packages a week all over the country. After explaining this to the postal worker, and showing him that the tracking history did not show that this package was not handled any more expediently or differently than any other package we had sent, he said that every other post office in the country must be processing our packages incorrectly but he would not do so and refused to release the package to the customer. We have now shipped our customer a 2nd package with expedited freight via UPS and they have stated they will be reaching out to the post master at this facility as well.
Today I learned just how good our new Post Master General is , Robertsdale PO has been lacking for a long time , but its back to being the best Post Office in the USA , thank you PMG David Beasley and Postal carrier Kyle .
I am Joy Cochran I live at Sandlewood Manor Apt 317 ROBERTSDALE, Al in Apt 317. I AM NOT MARRIED to Harold Askew he is not my boyfriend and he DOES NOT LIVE HERE AT SANDLEWOOD ANYMORE SO I HEAR, Now I am the ONLY one in 317 so PLEASE DO NOT LEAVE Harold Askew's mail in my box anymore. I have asked you a million tImes not to do it. HAROLD ASKEW MOVED AWAY HE DOES NOT LIVE HERE ANYMORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. Now I believe it is the purple hair lady because the other one knows what she is doing.