I live on Guilford, The mail delivery service has gone from excellent to very poor over the past month. Obviously, the mail carrier that provided the excellent service has been replaced and an untrained carrier has been given the route. We used to have our mail delivered by 1:30 PM, now, it us usually 5:30 PM. Yesterday the weekly flyers from the supermarkets from last week. Today, there was no mail. I have always been a supporter of the postal service, but find it unacceptable having tax dollars supplementing such poor service. I would think there would be a quality control process in place to prevent unsatisfactory performance.
On Wednesday, I went to the Meadowbrook USPS branch to mail a large envelope. The line to the counter was out the door and the line for the kiosk in the lobby about 5 people. There was a USPS employee at the kiosk assisting patrons with their purchases. The employee was a tremendous help in making quick purchases and moving the line quickly. I appreciated his assistance as I’m sure others did also. Thank you Meadowbrook USPS.
Since December all if my pkgs delivered by usps are being left next to the garage door instead of on the porch as it had been for the past several years. All my pkgs are being left out in the rain and soaked. Please do not leave my pkgs out in the rain and deliver them to my porch where they've always been left.
Meadowbrook, AL 35242 location appears to be hiring employees that cannot read. Three months ago (Thanksgiving 2018), vacation mail was delivered instead of me picking it up as documented by website HOLD request and on paper in box with mail. As a result, my mail and a package sat out in rain over the weekend. This month (January 2019), I traveled to Post Office location and picked up mail, having handed my driver's license to clerk as requested. When I got home, ALL the mail was of another person...different name and address. What do the clerks do with our driver's licenses? Obviously they don't look at them or, sadly, they can't read.
Update, I planned on going to the bessemer post office but had a change in itinerary and went back to the Meadowbrook post office. Fortunately I was called.by a different clerk, when this clerk processed.my shipping cost it came to a total of $2.66, not the $10 plus the first ride inept.employee tried to.charge me.
Customers, beware of what the shipping cost should be, the first clerk was.deliberately going to charge me more, a lot more to ship my.package. It makes.me wonder how.many people have overspent on shipping costs who were unfortunate enough to have clerk #1 "help" them. I think they need to do an audit on that employee and what she has charged. That is inexcusable. It may just be she doesn't need to be handling money at all. Disgrace!
This morning, a heavy set black woman postal clerk opened the doors for us around 8:30 am.on this date. She had a very sour demeanor when I approached the counter. She was very rude to me. It was obvious she did not want to be there or perform her job. She did not want to answer my questions concerning the shipping of my items, or was very disgruntled in doing so. It leaves a very bitter taste in my mouth that the United States Postal Service employees people of such inadequate ability, attitude and unfriendliness. I took my package to another location in Bessemer to avoid dealing with her again. I feel you as the management should attempt to retrain this woman and send her to anger management so that she is capable of dealing with the public because she makes the entire USPS look terrible and adds to the poor stereotype your service already had. I don't mind bringing my money and business your way, however I deserve respect and service in a pleasing way. I am paying in to your paycheck. Please address this matter with that substandard employee.
If you think This branch is rude, Try
The HOOVER OFFICE. THESE
EMPLOYEES STARTING SALARY
IS $72,000 +, benefits, AND RETIREMENT. THEY ARE ARROGANT, do not even attempt to
Be courteous, It is called FIREPROOF. Does anyone need to say more?
• Replied to T. Cohen
Chris Morrison, You were not in my shoes, you can NOT speak for me. Not matter where it is, the facts are what they are, regardless! It was more than once.
Too, I have been to the hwy 150 P.O. more than twice since then. In fact, that's exactly why I went in routing. I loved the staff! They were superb each time!
Believe me, I don't stop at a survey, I go to the next step (chain of command) if things don't change. It's not acceptable to treat someone with such DISRESPECT! I, as well as anyone else invest my money in one's paycheck! I don't mind recording there actions. They work with the public (public service) and everyone deserves great service, no matter the color or gender.
I have been in since, and this past time I was pleased.
If one does not like there job, they need to find another one, don't spew your unhappiness on me.
• Replied to T. Cohen
All of my mail is not adequately reaching my mail.....Brook Highland apartment. This has suddenly started and gradually getting worse to where I am going an entire week without mail.... A company stated they sent me a package and it came back twice!!
Yesterday, 1/30/17, I visited the Meadowbrook Post Office at lunchtime to post a certified letter and purchase stamps. I NEVER look forward to the post office experience. I entered and found the customary long line. A young lady, Katrina, approached and asked if anyone required a service the automated machine in the foyer could accomplish. I was the only one in line that could take advantage of her courtesy. She lead me through the process and I was on my way in two minutes. What a delightful surprise! Please give Katrina my thanks for making this an unexpected pleasant visit to the post office. I vote Katrina for Post Master!
This post office is absolutely horrible. Mail is delivered incorrectly in our neighborhood on a weekly basis sometime more than once a week. This has been a constant problem for at least a year now. I thought it was illegal to misdeliver mail and yet this location is constantly delivering others mail to us and ours to others. Fix this problem now!!
We have had mail missing delivery on several recent occasions that were not holidays and now we've had mail theft via the mailbox this week on the same day we had a USPS 2 day priority mail package delivered to the front door. We know the mail was stolen as we have received a confirmation notice of the delivery of the paycheck and these always arrive on the same day. Will definitely file a report with the postmaster inspector general as well as with the Hoover PD.
• Replied to Pydnam26
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