Postal Locations

What a joke for service no mail pick up or delivery on 2-25-25 on Capshaw rd and nothing so far today 2-26-25 2.38 pm. No one will answer phone at main office. I don’t know maybe it has been closed down! My rating is total F

Just wondering why I have not received my light bill when I was mailed two weeks ago. This is the third time y’all‘s best light bill up twice you lost the check that I mailed back to them this time I’m not receive my light bill check for the light power company And they said that they mailed it and they’ve had a lot of problems. Please explain how this is happening.

So very disappointed about the USPS Stamp Out Hunger food drive Saturday, May 11th. Myself and many of my neighbors put out food for pick up along with delivery of our mail. I watched the delivery person in a USPS van NOT pick up any of the bags of food left. We often have issues in our area when our regular mail person is off, but this was really inexcusable. I am sorry that the food we left for pick up will now NOT be provided thru this program. I tried reaching out to the post office to see if I could drop my and my neighbors food today, but no one answered the phone. Very sad indeed

I was to receive a package on 2/22 but the tracking number said they attempted delivery but no one tried to deliver it. i have been trying to contact USPS both in Athens and nationally but no one will answer the phone - Tracking # is 92612903039351541429841249. Some postal employee is lying about attempted delivery, this is a business and is always open especially at 9am when they said attempted delivery was made.

The place is a bad as it gets, you can expect problems 2/3 times. The surprise is when things go right. They lie and scan your stuff before its delivered and have you waiting all day, if you go up they lie and tell you anything to get you out, and more often than not your package is never found. How is this not THEFT? It should ring some bells when the trending page on the website is "Where is my Package?"

having problems with mail sent .for years Ihave had mail that I send from my home getting lost /not delivered.Filed complaints and talked to them about this and was told I should be glad I get my mail

Won't answer their phone. I have undelivered package with 3 case numbers assigned

This post office never answers the phone. My mail is left on my neighbor’s porch. I am 200 yds off the road. They put what fits in my large box and they put what fits in her box then the rest goes on her porch. I’ve made report after report to the main post office but it never helps. The last two packages I received was thrown on the ground in my yard. I am so sick of the incompetence. My regular carrier is out sick. I’m disable and can not run around looking for my mail. The Athens post office needs a major overhaul. They are absolutely ridiculous. I have called them at least 60 times this week and got no answer. Why pay them. Sure are not doing their job!

Back in May I renewed my driver's license. I still haven't gotten my license in the mail because the mail carrier at the time didn't deliver because I have a different last name than my mom and step-dad. Since then I have not seen my license and the DMV told me if it happens a THIRD time I will have to go through the renewal process again. At the moment I cannot afford to renew my license again all because y'all will not deliver MY mail. So as soon as I can contact the postmaster and y'all can't tell me why. I will be getting a lawyer as a witness and I will make a formal complaint to one of the state senators.

We have nothing but problems with our carrier. The Postmaster has told me that they are aware of the issue but their hands are tied because they can’t find anyone else to take the present carrier’s place. Really?

Had a package out for delivery on Tuesday, not delivered. On Wednesday showed awaiting delivery scan. Mail came on Wednesday and no package. Tried to call to see if it rolled under the seat in the mail truck or the carrier decided they needed my package more than I do, no answer. Tried to call the national number and put in a ticket and takes one to 3 days to start the process. All they need to do is talk to the carrier and see what the hell is up. The USPS is inept which is why more people use other services and they are losing money. Last week I had a package go from Wisconsin to Sarasota FL before it made it to me in Alabama, obviously I received it 3 days late.

Had a package out for delivery was home all day. Postal carrier was at my house before 4pm and no package, At 5:20 after my local post office is already closed for the day. I get a notification that a delivery attempt was made and my item is being held at my request at post office. So now I get to call tomorrow and find out why my package was not delivered today when it was supposed to be. I suspect that my postal carrier marked attempted delivery exception so they did not have to drive back when they realized the did not deliver all of my mail. Or ran out of time in their day and marked the exception. Of course I am not notified until after business hours that my item is being held. Not a happy customer of the Athens postal service. This is not the 1st time in 16 years that they have done something similiar to this.

We have had great service with Athens mail service. Occasionally through the years we have gotten a neighbor's piece of mail or they get ours, but we just take it to their box. inside their office has excellent service and helpful people. No complaints.

Really? So only open 2.5 hours on Saturday, open the doors over 5 min late. Betting you close on time. You can do better! Seriously better!

Have not received very needed medicine from the VA!!!! Tracking said it was delivered at 7:40Pm but checked and it was not there! Got in the car and tried to catch the carrier but could not!!! This said it was out for delivery for today but can’t depend on them for a usual time they run! Have not received our mail sometimes for days and is very important when you are on lifesaving medicines!!!!!!

How stupid do you have to be to pull your mail truck into someone's driveway and be looking directly at an open covered carport where it would be 2 steps to get out and sit a package in the dry, and yet you still run down the sidewalk 30 ft and throw it on the front porch in the pouring rain? I was in the kitchen and heard something hit my glass storm door in the living room, and watched this idiot go all the way back to the mail truck as my package in a cardboard box was being soaked. Do you people even care that someone paid money for that?

Worst Post office,have not received mail for 2 days,even though suppose to have 3-4 things here already 7 PM in the evening and no mail carrier seen all day.

We are engaged with usps informed delivery and over the past few weeks we have been sent emails that state what our mail will be for that I day. We have not received mail in a week. Why are we receiving this email and not getting our mail. Over the past year I have reservations about ordering anything thru the postal service afraid that I will not receive my packages.

I don't under stand the mail service in Athens it's taking 3 weeks for my utility bill to go 7 miles across town.the water department said they got a large box of late payments at one time.then the mail person delivered a box to my front door backed down the driveway and ran over the garbage can and just left not saying a word. Can destroyed

Have not received any mail since last Saturday. According to USPS e-mails, I have letters and a package out for delivery on 2/17. Also did not receive Saturday's newspapers. Service here is by far the worst of any location that I have ever lived in. Can I collect past due charges on bills delivered late from the USPS?

I would like to know why over past several weeks that the mail person doesn't run by my house but MAYBE 3 days a week. Dont want ANY excuses of relating to Covid because I was getting mail service everyday until around first of the year. And the reason I know this week alone I've left mail in the box twice and wasn't picked up. And it's been that way since first of the year.

Absolutely thrilled with this little post office! Dave Johnson has worked with me on several occasions and has been extremely helpful. To me, he is the top employee there! Professional, courteous, problem solver, generous. I know when I go in and he is working, things will be done right and in a timely matter!!!!!!! Wonderful employee!!!!

1/6/2021 Put paid bill & 2 B'day cards in mail Sun night just to be sure they get out. Well today is Weds & still not picked up by postal carrier?? Mail, when we get any is always around 6pm. I live in Old Stone subdivision & lot of construction going on, but this is no excuse. Tried to call post office but no answer. Mail service sux!!

What is going wrong with this Post Office. For weeks we never know when to anticipate the mail. Sometimes early in the morning. Sometimes after dark. More recently there are days when we get no mail. We have not got mail for the last 3 days. At the same time there have been letters in the box for pick up - flag is out. I have always trusted the Postl Office.. Now I do not and am a bit fearful about what's happening to my mail.

Have not received mail in 2 days what’s going on? 35614

Government service at it's worst! Lately, 2 shipments noted "as delivered", but evidently delivered to someone else's address. Can not file a claim, no one to call, no recourse! Just accept it as a loss. Delivered at night, so no telling where they went. What a joke!

We have had degraded service from the Athens al postal route services for last 3 months! They have put mail on top of outgoing and leaving it ! one day it was not delivered at all! I understand being late, but the other is no acceptable! we are still missing a Social Secuity letter for my wife that was shown for delivery 28 Dec!

The mail service in our subdivision has gotten progressively worse. The time the mail runs varies from 7am to 10pm. There are usually two days a week that our mail person doesn’t run at all. There are several personal vehicles being used and by people not wearing a uniform at all. Packages really are the worst thing. We will get a notification that a package was delivered to the front porch and there is no package. We will get notified a package is out for delivery and expected by 5pm. The time keeps getting pushed back and finally it says nothing. We had a package make it to Huntsville, priority mail from Georgia 10days after being shipped. It got to Huntsville but then went back to Birmingham. It is finally in Athens and we have been told for 3 days in a row that it was out for delivery. I know the holidays can be really busy but this goes back to June. If it’s going to take 3 days to deliver to us in town keep it there and we will gladly pick it up. This is really getting ridiculous.

I’ve lived in many different parts of the US and this is the Worst mail service I’ve ever had. Never runs on time, some days don’t get any mail and the next day get to mail box full of mail, packages say out for delivery for multiple days, and sometimes they report packages being delivered and I haven’t received it.

waiting on our mail and dark , postal employee over 20 minutes on side rd talking to lady at corner of wells rd and barksdale rd ,35613

I have been a a Summit Lakes area Athens resident for six years. This to commend your most helpful and professional counter staff! Now, my mail delivery is essential for several reasons. We get delivery usually between 5:00pm-8:00pm! Most weeks we receive NO mail service on at least one day. Recently, it has gone to two days a week. For six years I’ve heard “training route,end of route, need employees etc!”It’s time for a vast improvement. It’s 9:20pm on November 28,2020 -two consecutive workdays without any mail service!!! Thank you for your reply and attention to this need of improvement for our community.

Over the 20 years we have lived here we have had repeated problems with mail delivery, mainly our mail going somewhere else or us getting others. Recently we had a package not delivered because the carrier felt there was no safe place to leave it. We went on the USPS website as requested and asked the package be delivered the next day. Three days later the USPS tracking site still showed the package at the Athens Post office, but employees there stated they could not locate it. They took my contact info and promised to track it down and let me know the status, but at no surprise to me I have heard nothing from them. It is no wonder organizations such as UPS and FEDEX are putting the USPS out of business.

Since we moved into the Athens area in July, we have had numerous occasions when packages have been claimed to be delivered and never have been. Once, we did get it when someone down the street brought it to us. We have also gotten mail for other people a few times. And, our voter registration cards were claimed to have been delivered and never showed up for a week. By that time, we went to the voter registration office in Athens and had them create new cards for us. We lived in Madison for 7 years and only once did a package get marked as delivered and not show up. It was two doors down and they brought it to us.

I visited the Athens Post Office at 10:10 a.m. on 8/5/20. The male employee behind the counter was not wearing a mask. When I asked why he was not following the state mask order, he said the post office is not the state. I reported this incident to the Athens City Police as well, per the State's guidelines for reporting health orders.

I came home today and two packages sticking out of my box because the carrier was too freaking lazy to place them at the front door. Sure make it easy for the porch pirates and mail thieves. Ridiculous!

I have Never had such BAD service as Athens post office ! For years I received mail for someone five miles from me And my mail is put in the mailbox of a lady two miles away! Both are different roads. And our names are nothing alike. This has been going on for several years since we got the current mail carrier. Everyone on our road gets the others mail and if you call Athens post office there is no answer Once I tracked a package and it was tracked delivered to my house Finally after a week a lady answered and talked with him, he said he placed on our porch. She sent him out to find it he put on someone’s porch brought the package and placed on porch that night and didn’t even ring the doorbell. No apologies. He passes the mailboxes with the flag raised. Last week we received a package a substitute brought it our mailbox is on the road. She drove across yard right to the FRONT DOOR and I asked her why she did that she said she thought it would be okay. She would not tell me who her supervisor is. I have called Birmingham and Montgomery. They were saying this should not happen. But it is the same. None of us can believe how incompetent they are.

I had an issue with a lost package that Fedex dropped at this P.O. I called for help. It took several rings to get to a person (the P.O. is VERY busy), but once I got an employee, she was VERY HELPFUL! She was very kind and patient with me while she found my package that had an error in the address.

when you call them to get information on your package they never answer the phone and no one ever picks up if it wasnt for me living in athens alabama than i would never use the post office here again