The hours of operation for the Factoria USPS office indicate that it is open for business on Saturdays until 5PM. This is incorrect information and everyone that reads this information makes a wasted trip on Saturdays to that office. Please correct that information so that people don't waste time and money going there on Saturdays. In the minute that I stood at the Factoria office, calling my family to determine where I could go to get a certified mail receipt for a letter, at least a half a dozen people came up and discovered the same. This information creates a lot of waste and is a discredit to USPS information services on-line.
Contacted them yesterday regarding a lost package, said they would get back to me, never did. Today tried for three hours, called 425-453 5655 and 425-454-7288 to track a package that I sent from N.J. worst customer service never got back with me to let me know if the item was delivered. Item shows up in tracking system as not updated in system,
it is over 7 days and it should take 2 to 3 days.
This is probably the worst customer service I have ever experienced at a post office. Sierra a young girl probably late 20's is there to assist me with customer service supposively. I'm there to ship a package international to Europe. I had little knowledge and wanting to know my options for the cheapest way to get it there. She said with your priority box it's $27.00 and with my own box it's $36.00. I asked, from her knowledge this is the cheapest way? And her reply was, SIR! loud enough where everyone(8 customers) could hear behind me. Repeating something she has already said. So I purchased and she said she couldn't provide a tracking after the transaction. I come to find out this is not the cheapest price to ship my package where I wanted to. I looked online via usps(Bellevue) I could of saved $18. I was just there to figure out the cheapest way and have a good experience. This place FAILED thanks to Sierra.Lack of knowledge provided by her and a really bad customer experience considering how embarrassed I was and rude she was.If your trying to ship international ship with you own box. Pay for it online because they provide a tracking number that way. Print your label out tape it on your package with a international customs paperwork and at all costs try to avoid this unprofessional, non understanding and incompetent young lady.Please email me if you want more info:Dobstaffc@yahoo.com
Went to Bellevue WY Post Office earlier . Wanted to pay shipping cost for small package already packed and with me . Was told that can not be done . At time of payment package has to remain at Post Office ? All I needed to add was purchase info in package , 1 page copy .Then bring it back and return . Can someone tell me how one can leave packs downstairs for mail person to pick up - pre paid ! Wait was 45 minutes .. I don't get it , Iv sent packs before with paid postage ?