I went out of town for a week and was supposed to get my mail the next day. I waited until 5pm for my mail and it did not arrive. I called and was informed I had a 29_35 minute wait. The phone was answered but no one said anything after I had waited an hour I kept calling out for someone to answer and after 15 minutes I hung up and called again to get someone else. Now they say I have 18_20 something minutes before I can speak to someone. This ridiculous and I needed my mail because I had something that had to be faxed today. This service is lousy and j hope this go to someone who can do something about these complaints. This is why I feel the service is not good enough for a raise in stamps or other services. There is no number you can get to call the postal general because I would call him. I will wait the allotted time than will call again tomorrow even though my chance at getting something g faxed I. Time to be of use to me is gone. Thanks allot.
A package I sent to my sister went to Dumfries PO because it had a 22026 zip instead of 22025 (it used to be 22026 and was changed at some point; didn't know). The person I spoke to at that PO didn't know where it was, but said it should have been sent to Prince Wm PO, because they deliver to 22025. I have been calling all morning (I mean repeat dialing, not just calling once in a while) for almost an hour and cannot get through, only get busy signal. No waiting for next representative or anything, just a busy signal. No email address; no other option for contacting. So apparently there is no way to find out if this PO has the package, which has been missing since 6:00 am on Friday March 24th. Very poor performance Postal Service. Both for losing a pack n play (huge item, not some little itty bitty thing that could fall down behind something), and for not having a customer service that allows me contact them and find out what is happening. So delivery F; customer service F.
Twice this week, packages clearly addressed to my home have been delivered to others ... one down the street and one on a different street. Thanks to honest neighbors who brought the packages to my address! Then, to my surprise this morning, another package, according to tracking info, was delivered last night. I guess to yet another address, because I didn't receive it. This is ridiculous!
Just went here to get my updated passport since I called this morning and they told me walk ins until 4pm however, when I show up at 1:30 they tell me they are done for the day because they are too busy. There were 5 people sitting in the waiting room. This is an extension of our government? Terrible customer service.