Extremely rude agent! His name is Matthew Abraham. Was not helpful, and had a "I'm always right attitude"... I was simply asking a question and from the gecko he was rude. You shouldn't have people like that working customer service. I even asked him to calm down and he wouldn't. Horrible person to deal with.
I left this office today with flames shooting from my head. On top of being extremely frustrated that the cost to use these services is just outrageous, I was treated with total disrespect. The person "helping" me heard me call my 2 year old "dude" and said....she's saying I'm not a dude, I'm a girl. So, my son has long hair and I'm very accustomed to correcting people (happens literally every day of my life) and I'm not offended by it. But when I corrected her, she starred at my son and said, "really? you dress him like a girl." Holy Shit!!! I almost jumped over the counter!!! I said, I DO NOT DRESS HIM LIKE A GIRL (I'm very obviously offended at this point, but she continues). She said, well his hair is like a girl, you never trim it?
It is nobody's business what my kid's hair looks like or how I chose to dress him. He could have been in a damn dress and it's still not her place to comment! He was in blue shorts and a white shirt BTW!
How about some sensitivity training for your ridiculously rude employees! At least the other rude woman who works there doesn't really acknowledge people or make stupid comments!
Don't bother trying to submit anything on the usps site. "There was a problem processing your request. Please try again later to submit your feedback." Clearly they don't care what you think. This is the second time I've tried to report a problem. We have the mailboxes that are clustered together, small, metal locking. The carrier puts small boxes in from the back that cannot be removed out of the front side because there are lips on the front that make the opening smaller. This happens often and we have to go back and put a note asking the carrier to move the package to one of the larger bulk package boxes. Last time, the carrier chose to bring it to the door instead and when we weren't able to answer (on a business call) he took the package back to the post office rather than use the large bulk package boxes at the mailbox area. I'm sure just for attitude because of the note I left when I couldn't get the box out.
THE CUSTOMER SERVICE HERE IS ABSOLUTELY AWFUL!!! I ONLY WANTED MY ADDRESS VERIFIED. THE CUSTOMER SERVICE REPRESENTATIVE IN THE 'BACK ROOM' HAD MY ID AND TOOK 20 MINUTES PLUS. I COULD NOT WAIT ANY LONGER SO I ASKED FOR MY ID BACK AND LEFT. PRIOR TO THE 20 MINUTE WAIT I WAITED IN LINE AS ONE PERSON AFTER ANOTHER PILED IN, AND NO ONE CAME TO HELP HER OUT. THEY MUST DO SOMETHING ABOUT THE SERVICE AT THIS BRANCH. IT IS OF VERY POOR QUALITY!!! I WILL CONTINUE TO USE UPS, FEDEX, DHL, AND ANY OTHER POSTAL/PACKAGING SERVICE AND NOT RELY ON U.S. POSTAL SERVICE IF I CAN POSSIBLY HELP IT! THIS BRANCH IS QUITE DISCOURAGING WHEN I THINK OF CONSERVING THEM FOR MY POSTAL AND PACKAGING NEEDS. THE CUSTOMER SERVICE IS REALLY BAD. THIS REVIEW HAS BEEN WRITTEN OUTSIDE OF MY TRUE FEELINGS OF DISCONTENTMENT WITH THE SERVICE I RECEIVED AT THIS BRANCH.
The manager Rhonda Flowers is extremely rude. The carriers are juggling multiple routs, leaving the wrong mail in the wrong mail boxes, not delivering packages in a timely manner, failing to take time to leave notices in mail boxes of letters/packages needing signature. When they finally leave a notice after multiple complaints the carriers fail to leave the package at the post office for you to pick up the mail/package. The ride around with the package in their vehicle while the purposely choosing not to ring the door bell to gain signatures. I guess filling out notices, ringing door bells, or making sure the right mail is in the correct mailbox is too time consuming.
• Replied to jyo v
Worst service ever, only one person at counter. Worse customer service ever