After a missing package, I filed a claim on the website and an employee, Kelly, called me back - twice - to address my issue. She was SO helpful, friendly and empathetic. THANK YOU, KELLY! I appreciate your attitude more than you know.
Why do these people not answer the phone. I am trying to get a passport done and it says I need an appointment set before arriving to the post office for a passport. I called for 3 hours straight, I even tried calling the 800#, that was just as pointless as all it told me to do - was to call the same number I had already been calling. The worst government office I have ever dealt with.
I made an appointment to come in and get my passport and take a picture for it 3 weeks ago. I get there for my appointment and they inform me that their camera is down and since I didn't bring a picture I couldn't get my passport made. Here's the kicker. I was NOT notified that their camera was down before the appointment. Even though, when I made the appointment, they told me I could do my picture there. They then Proceeded to tell me that I could make another appointment but they're next available WAS NEXT MONTH. Or! I could spend 60 more dollars to have it expedited. They did not offer me any other assistance. There was no apology.
I have been trying to call about my package for several days. No answer, and this number does not actually seem to be a working phone, maybe a fax machine. I want to know what has happened to my package that was delivered to the wrong address, even after my change of address request.
I have also not received 2 packages by this post office. The tracking numbers say one was delivered in my Mailbox and the other on my doorstep. Nothing.
Same thing, I call and the phone just rings?
Someone needs to be held accountable for this horrible service.
Anyone know who the Postmaster is? This is unacceptable.
• Replied to Maf2016
I just tried the phone number for this post office a couple of times. Since all I heard was a load, high-pitched electronic noise when I called it, I assume that it's actually their fax number.
The worst! Lost packages and canceled scheduled pickups. They wont answer the phone. Have to drag crates of packages to the post office every day for my home business because they refuse to do what my tax dollars and postage fees pay them to do! Worthless organization...
This location will not answer the phone. Why post a phone number if calling is not an option? Your loss of business is a reflection on your inability to properly serve your customers. Shame on you for being just another shitty government-run business.
This post office is terrible. They never answer their phones. I tried to get my passport renewed during the hours they claim to process passport requests, but the desk was closed. I was told they only do this by appointment now and I'd need to call to schedule an appointment (but again- they don't answer the phones so this impossible), but that they were booked up for the next month. So if they're getting so many requests for passports they're booked up for a month, why was no one there during the hours they're supposed to be accepting applications?
I never had any problem with USPS in San Antonio. However, I have very bad experiences with USPS in Austin at many diffferent locations. The workers steal my packages. I will never use USPS in Austin ever again.
WORST PLACE EVER!!!!! They never answer the phones, and the delivery man never attempted to deliver my package. He stated twice that he did and no one answered the door. Which was a lie!!!! I can't believe we can't trust our postman. So sad..
They seem to respond to internet or 1 800 number complaints (if you can get through that phone tree to a live person to make one that is), but they don't answer thier phone, same as many other Post Offices. Have had interactions with many rude people there. It all seems to be the higher ups that don't know what customer service is. My carrier from there and a few others I've interacted with in the back while dropping business mail have all been great. My latest experience there has left me doubting how much they really want business customers. My husband was "greeted" by an employee stationed at the back loading dock where he was dropping several crates of packages. He already had them in hand and was almost to the drop area when he was told he would have to take them through the front of the post office and drop them inside since it was after 5. In fairness, they do have a sign that says to do this but they've never enforced it and have even consented to us leaving them after 5 on multiple occassions. The guy told him that he has been written up because he of the packages dropped after 5 left in the loading dock area and a number of other things that are not a customer's concern. Really I don't see what difference it makes whether they sit in the loading area or behind the front counter so why make me go into the Post Office to drop crates of mail? This is very incinvenient to volume customers. I almost always have 2 to 4 full crates and large packages in addition to a toddler and 10 year old in tow. Making 2 or more trips into the lobby dragging my kids along and dealing with buckets of mail when I have to drop off is not what I want to deal with. Granted, yes, I should drop before 5 but it isn't always possible. I just don't understand the bad attitude about it and why they make it hard on their customers.
Wow. You are correct. They don't answer their phone. Been calling for a while. Finally the rings discontinue and when I call back, busy tone. Then a few minutes later endless ringing again. I suspect that they have been ordered not answer phone calls. Which, I admit, are pretty annoying when you're the one who's actually in person there. Perhaps post offices are so undermanned, many have been closed. Anyway, this really is annoying and troublesome. Take down your phone number if you no plan or contingency to actually use it.
I have been trying to call there for the last week and a half because my mail isn't being forwarded and nobody will every answer the phone. I have called multiple times a day all at different times and nobody ever answers to help me! I have contacted other ones and they all answer but said I need to speak with this location since this is where I am forwarding from!
I've never been in contact with such a RUDE postal service as the Mockingbird Post Office! A man answered the phone (finally) and questioned me like I was an idiot why I thought I had a package there? Yes, I just love calling the post office to bug you. If you don't like your job work somewhere else. HORRIBLE customer service.