Our mail used to arrive between 10:00 AM & noon. Then for years it was between noon & 2:00 PM. We have a new carrier & we don't get our mail until after 4:00 PM. Several times the mail has been left after we have closed. Several years ago, our outgoing mail (which had checks to our vendors) was stolen out of our mailbox and our bank account was compromised for thousands of dollars. Yesterday, December 11, 2017 the mail carrier had not run until after 5:20 pm, so we had to take the outgoing mail out of the box and hand deliver to the Shallowford Post office. This morning, there was mail in the box with checks from our customers in the mail box all night. We have never had this issue before during the holiday season. Can we not get our mail before 5:00 PM? Perhaps this route needs to be split up among two carriers so the mail will be delivered in a timely manner.
My package was jammed my mail box so hard I about broke my finger nails trying to get it out. This has happened before. I don't get a lot of big packages, but when I do I expect some courtesy in handling them.
Steve Walton and Henry Oxenhide were extremely rude, condescending, and unhelpful in the business mail unit. I spend thousands of dollars with the USPS each and every month in first class mail. When we needed help figuring out bulk mail, they acted as if we were a remarkable imposition instead of a valued customer. They treated my administrative assistant very, very poorly. They have no business working directly with consumers and should be placed in operations where the only people they deal with are other postal employees. These two would not make it a minute in a real job where poor customer service has consequences.
Additionally, I called the postmaster, Fred Peterson, and never heard back from his office - although his assistant was very nice, polite, and a model for what other postal employees might emulate.
I have a complaint. No one answers the phone at Shallowford Rd. Chattanooga and the 800 number is a waste of time! What kind of service is this? How is somebody suppose to complain on the phone, is the PO interested?
Put mail in box (flag up) on 1/26 AM - picked up on 1/30 - 5 DAYS!
We have found mail in the street, in the mud, we've had persons bring us mail that they find in their mail box and in their driveway.
Never delivers to correct box -- two boxes Suite 102 and Suite 108.
And the USPS DOES NOT CARE. We have kept pictures to document and we have reported this more than once.
SW District Office and Store
8150 East Brainerd Road, Suite 102 and Suite 108
Chattanooga, TN 37412