I was at the Suitland Post Office today (Thursday, 3/29/18) and gave the clerk the tracking number to a package that no one is able to locate. I checked my email and checked the "full" details about this package I am trying to get. When I looked at the shipping details it stated that there was no access to my address, a notice was left and that I requested that the package be left at the Suitland Post Office. First, I did not receive any notices from USPS about my package. Second, I did not request that the package was to be left at the Suitland Post Office. Third, I was home all day on the day the postal driver supposedly tried to deliver my package and no one knocked on my door. Fourth, the street which I live on is not restricted to traffic. Anyone is allowed to drive on it without a special permit and there is no gate blocking access. I received my mail that day (3/28/18) and the next day (3/29/18) and every day the mail is delivered and I still don't have the package. I went to the Suitland Post Office and the clerk who I gave the tracking number to gave me 2 phone numbers to call on Friday, 3/30/18, to either speak the carrier or their supervisor to try and find out where my package is. All I want is my package.
I waited online for over 34 minutes. The reason for my call was to find out the next date for passport. The fact that I waited so long, and was never checked on to assure me of a status just shows that what most told me regarding customer service is true. I am afraid that if I bring my passport documents there it won't be taken care of on time. I really believe that someone needs to talk with the staff about customer service or the lack there of.