My husband and I placed a package in the drop box inside their location on 10/31/16 at approximately 2:40 PM with a request for 3 day shipping. A week later I checked the status of the delivery and the tracking information said that this package had not left the Bloomington location. I called the Bloomington location on 11/4/16 and spoke to Marci and she assured me that it was in Indianapolis and she said that they "always" take the items from the drop box every day and they place them on the truck that goes to Indianapolis. When I asked why my package was not being tracked, she said "We don't always scan those packages". She was quick to end our conversation as she told me several times that her shift had ended. She then gave me a number for her supervisor which continued to ring busy with no option of leaving a voicemail. I called that number and spoke to Kimberly that following Monday. When I gave her my tracking number she said that she didn't see any further information on this package. I asked why my package wasn't scanned and she confirmed also that they do not always scan those packages. I asked to speak to her supervisor so she transferred me to Mindy. Mindy also confirmed that they do not always scan packages and in fact they generally only scan the large items. This is false. I have dropped of several small packages in their drop box and I was able to track all of those so those packages must have been scanned. I waited 15 days so that we could file a claim because we insured this package and we definitely want our money for that if our package cannot be located. When my husband tried to file a claim the website requested the tracking number and believe it or not, it said that number was not recognized. I am unable to reach the Post Master to resolve my issue because their line rings off the hook with no option for leaving a voicemail then it hangs up on you. If we do not come to a resolution then I will contact the Post Master General next. I do not feel as though any of the members that I spoke with had any desire to help me further with this issue
This is the worst Post Office location that I have ever had to deal with. Vicki (a supervisor) can't make up her mind as to the reason for deny delivery of mail. I was told that I need to replace my mailbox. The first issue I have with this "mandate" is that the person that hit the box is the mail carrier. The second issue is that while it does have dents; it is still a perfectly functional box. I follow the "mandate" and purchase a new box and install it. Still no mail!! Vicki now says that I need to replace my mailbox post. She then tells me that I need to mount it 180 degrees from the ground. I corrected her and told her that I believe you mean 90 degrees and she tells me that I need a geometry lesson. This is the type of customer service that you get with Government organizations and the reason people despise trying to appease them. They makeup rules that do not even make sense (i.e. how functional is a mailbox post laying on the ground?) and then refuse service because they can accuse you of not complying with regulation. The whole system is unnecessary and would actually be useful if not run by overpaid Government employees with what amounts to tenure due to the length of time they have been a postal worker. Do your job and deliver the damn mail for Christ sakes...it really is that easy!!!! Oh yeah, Vicki; consult your second grade geometry text book and you will figure out that you told me my mailbox post must be laying flat on the ground to be within regulation!! You get a nice red DUNCE hat for today!!