I usually dread going into the office but I would like to complement the stellar service I received from 2 employees at the Rogers Park facility yesterday (5/8/17). Each worked professionally and expeditiously for resolve of all issues concerning my sign up for the new informed delivery service. Thank you!
Perry Simmons Tracking# 92612999932608541475543285
I'm very irritated about a package that was delivered to me from your location by driver #69. He left the package outside the building instead of bringing it inside and placing it near or under my mailbox. As a result the package was stolen. Is this typical protocol when delivering mail from your location? Usually the deliverer would either bring the mail inside the building or take it back to the home-base office and inform recipients that their package is waiting for for them to pick-up. I understand you're not responsible for the package, but I would trust that I can depend on you to deliver the package or mail responsibly. I don't know of any mail person leaving packages outside of a residence building. That makes absolutely no sense whatsoever to me. That package was very valuable and expensive. I've had mail and packages delivered to me all the time. I should be able to at least trust or rely on the UNITED STATE POSTAL OFFICE to make a deliver responsibly, otherwise what's the point of using you? It's a common service, that you're expected to provide as mail carriers. I'm very disappointed with how this all happen, and I will be sure to be very vocal about it. This was handled in a tacky irresponsible manner. I would hope that you'd fix this kind of issues with your service team. I do respect mail man and women, as they play a big role in making sure our mail is distributed. I even have family members are work for USPO and they even tell me this is not typical and that the deliver was not bring his/her best foot forward. This was clearly not a great representation of the post office. I'm very frustrated because even as I write this review, I know at the end of the day nothing will be done to rectify this situation. What can be done at this point? The package is gone. I'm just out of a valuable possession thanks to an employee who was to lazy to do his job correctly. I have completely lost faith in you and I do NOT trust you to deliver mail in a responsible way. I hope someday you will have earned my trust back, but moving forward I'll ensure all packages are deliverers to me through UPS or FedEx as Rogers Park's Post office OBVIOUSLY can NOT handle this job.
Came home today and the entire apartment complex's mail was strewn about the floor next to the mailbox in one big pile. I shouldn't need to sort my own mail, it should be in it's box! What do they pay their employees for? Important letters just sat there for who knows how long unsecured.
They absolutely suck. They lost my package that was over 100 dollars, and when i asked for them to check the backroom for the package, they spent over an hour "looking" and then came back and said they delivered the package already. The package was never delivered. They are awful liars and shitty people.
Yesterday the postwoman refused to deliver my package to my residence, even after she buzzed our door and my roomate responded. When he went to do receive the boxes she said "you're not _____" and "there's no name on the mailbox" and refused to hand them over, Yet she proceeded to leave mail for THE SAME PEOPLE in the mailbox! How much sense does that make? This is the THIRD time she's done this. Combined that with the fact I've been on hold with Rodgers Park PO for 45min now, and it took me over and hour just to get through... If it wasnt for the store choosing my delivery service I WOULD NEVER USE THE POST OFFICE. Don't complain when you get laid off and are going under... you're SERVICE is HORRIBLE!
I've lived in NY and LA, and this is by far the most horrible service I've ever experienced. I've logged in more complaints that I can remember at this point. I also firmly believe that they simply leave the phone off the hook, as I can never get a person to pick up (constant ring or busy). They've lost or broken at least 5 packages in the 6 months I've lived in Chicago. They leave slips that they missed me without bothering to check if I'm home and they ignore formal re-delivery requests. Why the hell do these people get paid?
A bunch of idiots. That is what we get here in Rogers Park. I scheduled a pick up and not only did they take my pick up, but they also took my UPS pick up...so I assume I will never see that box again! Idiots. Can't read!
This group of people are the rudest most errogent bunch of uneducated doltes around they have no clue how to answer any questions they deliver all the junk mail sent to me and send back all my bills and correspondents marked non deliverable and no longer at this address I have lived at this address for 10 years and have complained to them every week that I can think of since I can remember and they never answer there phone as I have called them from my cell right there in the post office listened to it ring for 5 minutes watching the person standing right next to it ignoring it The USPS should have been done away with 50 yrs ago and privatized then if you don't do your job your ass is fired
I have the same problem with them as well. I have no choice but to call consumer affairs now since all my mail was sent back to sender and they refuse to redeiver a pkg and flat out chose not to deliver at all to my street all day today.
The service I received at the Devon US Post Office in Rodgers Park is unacceptable. Every single time I have to deal with them I dread it because I get nowhere. These people are uneducated and have horrible customer service, not mention they are extremely rude. USPS should be ashamed of them selves to have hired employees like this. Sorry USPS but my company will no longer be doing or shipping though you until you fix these customer service issues at the Devon location.