Has to be one of the locations most in need of improvement. Lines always long, employees slow to respond and interact, have heard employees argue to customers, product displays lacking product... Dropped a package off Friday, still waiting for tracking information to be posted.
I’m pretty sure it’s not a requirement for the clerks to be rude to the customers but one of the clerks named Melissa was so unbelievably rude to me. I could tell I was not the only one irritated with her because the lady in front of me was complaining to one of her co-workers about her as well. And she refused to help her also. She asked me if I had an appointment and I said “no...” and before I could finish my sentence she cut me off and started helping the people behind me and then made me wait for 40 minutes while people in the back were standing around and continued to help other people as they walked up and refused to make any kind of contact with me. Probably the worst customer service I have ever experienced at a post office.
For over a month we have been experiencing serious delivery issues at our complex. We have a kiosk & have had outgoing mail (checks) stolen from the locked outgoing mail slot, our kiosk doors aren't secured & left swinging wide open after delivery, outgoing mail has been found lying on the ground around the boxes & there are days mail is not being delivered and when it is it is often put in the wrong box. We are getting no resolution from the Briargate Post Office.
Post office closes before 5:30. Online I think says it open until 6. When you get there at 5:25 they say they are closed. Terrible employees. Wish I could use the Monument post office. My mail box cluster is broken by vandal and I just wanted my mail no one was willing to help
The volume of incorrect deliveries over the past several months has been staggering. I regularly receive other's email, and I know some of my mail does not get delivered correctly. I've had a few late payment fees as a result.
The service used to be good in the past, but the deterioration is quite disappointing. I'm reducing my dependence on USPS as a result.
Is there something that can be done? Perhaps improved sorting, or improved attention to the address of delivery.
I also see there are many other complaints! Apparently doesn't matter.
I have had several problems with my carrier. From getting my neighbors mail, lost packages and miss delivered packages. I spoke to Lanett about the issue of my lost package. She was very unprofessional and rude. I asked her how they are going to find my missed delivered package and she told me the carrier delivered it to me because the carrier scanned it at the mail box. I told her if it was delivered to me why would I be calling now. She told me the carrier scanned it at the boxes and there is no way I did not get my package.
This office is HORRIBLE! The very idea of customer service is lost on these bloated government employees.
Only visit this post office if you're ready to stand in line forever only to be treated like an idiot by the smarmy employees.
If the USPS would start paying the postal workers based on productivity I am sure the lines would move faster. Especially the passport line! It took over an hour to do 1 person's passport in front of me! Then the lady was far from nice. It's so good to see our tax dollars at work.
I have been on hold for 23 minutes about a package they supposedly tried to deliver, but left no notification of delivery attempt. Make that 24 minutes. Now they said the carrier who was checking on it left the building. No apology.
Whenever the postman delivers a package he doesn't even wait for somebody to get the door. In the time it takes me to get from my couch to the door (I live in an apartment, so less then 10 seconds?) he is already out the front door and getting into his truck. And when I try to go to the post office to complain, because this has happened so many times, they don't even act like its a concern. I'm using ups or fedex from now on, and telling anyone who sends me a package to do the same.
My grandparents house burned down in the black forest fire. I order a package to a new address that said undeliverable. I called and talked to Cindy the manager who was a complete jerk. Very quick and just told me over and over that they sent it back. I called back and talked to another employee who was so much help. She took the tracking number (Cindy said they don't use those) she made notes and added my name to the address and even said it might still be in Colorado. So don't talk to Cindy! She is the manager and should be setting an example. I called back and told her what her other employee did for me and let her know how unhelpful she was. She laughed and said "thank you!"