mailman put the key in wrong box today had two packages that they said was delivered, which they put key in wrong box number..am on hold now to talk to someone at usps..:(. my number is 1495 Menomenee Ln,Redding,ca 96003..please help to get my packages to me today..thank you. Judy
dose anyone read these complaints!! i keep getting other peoples mail in my box,,never got the rest of my tax refund, i sure it went to someone eles,,,PLEASE HIRE PEOPLE WHO CAN READ NAMES ON THE LETTER,,,not just shove a letter in a box...
I was traveling through Redding, we stopped at the post office to drop off 4 packages to be shipped out to my customers. One of the packages was never scanned in and shows that it is still in my possession. I have called and called the Post Office, there is no answering machine, and nobody answers. It's not like I can run to the post office to speak to anyone in person. The 800# just sends you in circles. What a waste, and I'm out the cost of my product and a customer. Thanks again US Gov't, you stepped on yet another little man.
I live here abd deal with this exact issue on the weekly. Im pretty small beans with a measly 3-5 packages a day so i have no weight to throw around down there but there is a major problem. December loss cost me $400 in product (refund to customer), plus at least 3% in non refundable PayPal fees, plus packaging materials, plus a considerable amount of time filing claims, explaining to customer, canceling orders, crying (jk), and at the end of it all in stuck with customers who sometimes leave negative feedback if they don’t think you’re telling them the truth about dropping it off since there’s no origin scan.
So ive asked almost every worker what the SOP Is for origin scans and you wouldn’t believe this but no two have the same answer. Some say they get origin scans always, others say only when it arrives before 3pm, one lady told me never, out of only scanned if they accept it at the retail counter. I told her that’s not true because I’ve seen scans before they hit west sac. She was adamant that i was full of shit.
So, i ask the, when do you take responsibility of the package if im dropping it off per your requirements in the blue box or the rotary drop, you don’t take an origin scan, and it never appears on tracking? They can’t give me any acceptable answer.
So the answer is wait in an extremely long line at the retail counter so you can visually ensure your prepaid labels get scanned. What a joke. The argument one had was that they want to get the packages on the yruck so if they are late in the day they don’t have time for an origin scan. Ok, then guess what, we didn’t make the damn truck, get the origin scan and send it tomorrow!
There is no excuse for this very very important procedure to not be mandatory every single time. There’s no excuse. None. The post office takes food off my table for such poor directive from their postmaster. Who happens to be in training all the time. I’m curious what the heck that entails if he/she can’t get the primary and most important first step pf the process implemented. Fix yourselves. It’s NOT RIGHT. Get it together, you owe it to me and I’m sure there are many others.
• Replied to Gyntlenurse
These people get pensions & job security, why on earth are you so disgruntled? I paid for Priority yet the package did not get scanned and when I called to ask about it, they made it seem like I needed to call the recipient to ask if they received it, then what is the purpose of paying more for a confirmation service? Nancy postal employee is terrible. These gvt workers are terrible in general. There's no accountability when part of our taxes are going to this USPS.
Had a priority package delivery today with electronics as the expected items. Packed by USPS and delivered and signed for protocol. Problem, when taking package from postman it was open, partially. Asked postman about it and the answer? "I don't know, call the PO. asked him if we could complete opening in his presence? Yup. One of electronic items not in package(USPS package,Box) He was noncommittal and said he did not know why opened and theft it was most likely machine in office. We call distribution and told they have no machine of sorts for package to go into. Now we have to go threw many hours of paperwork though insured. The postman, He is either negligent or a thief. or both...
Tamara at the post office is the worst customer service person I have run in to. She should be fired on the spot. She must hate her job because she is taking it out on customers. Instead of being helpful she pounded my boxes on another station because I had a question on a Canada shipping form. She told me I could figure it out?? Are you kidding me, that is what you are there for sweetheart, to answer questions that people don't understand!
Are you kidding me!?!?!?!? No message maching and the 800 number was a JOKE!! I still can't get information on my package and if I want to track it I have to install some packagetracker BS......WHATEVER!!!!!
It's 2017, and still no message machine. It's off the hook usually.
• Replied to Replaceyouwithamachine
The mail from Happy Camp goes first to Redding and then back up to Yreka...several pieces of my incoming and outgoing mail never make it Yreka. Not happy about this at all. Especially because payments have not been received.