My driver's license was return to the DMV with no cause of return, and the address was correct. What could have happened that the post office returned it? I don't know. We live in a condominium community and frequently have issues receiving mail that do not belong to us, and return it. Once I received a big package of insurance papers; I walked to the unit number to which it was clearly addressed and handed it out to my neighbor. Another time a neighbor brought me an amazon package, clearly address to my unit number, but delivered to him. I just wonder, what if my driver's license, or the insurance papers are delivered to a dishonest person. Eastlake Postal office has a big problem sorting the mail correctly.
I have called the past 2 days to find out about a package that says it was delivered but I never received it. No one answers the phone though, it just rings. I talked to my normal post man and he said he took off the day my package was delivered. Is your substitute shady and took my package? Will someone answer the phone?
How does a box that I'm sending to Amazon and I specifically dropped off at this post office not make it in 2 weeks. It's still missing and no tracking information is available. Even though there is a tracking number on the box. Avoid this location!!!
someone took the gift card from one of the Christmas cards that we received, and this is not the first. Last year we didn't receive the birthday card for my daughter with the 50 dollar bill. admin needs to investigate. This is very sad.
This office is terrible, they lost a certified letter I sent to a client and are making no effort to find it. They said wait 30 days and I can have a refund. How do you lose a letter that is certified and is supposed to be tracked? I sure am glad it was not a tax return I mailed to a client that was lost.
Incompetence is their hallmark!!! I am so UNimpressed with the quality of service at this location. I wouldn't be surprised if they single-handedly contributed a significant proportion of the TWO BILLION DOLLAR LOSS the USPS reported for the most recent quarter of the fiscal year. If you go to their location, they are impatient and next-to-useless. If you try to call the direct phone number DURING NORMAL BUSINESS HOURS, it rings & rings & RINGS until it just cuts you off. Hey, USPS, why not cut some of your losses and CLOSE THIS BRANCH??!! Ugh!!!
I was in line yesterday,04/10/14 patiently waiting for my turn and u know that because of the Tax Deadline, the line was wrapped around the building. Finally, when my turn came, I KINDLY REQUESTED for my Tax Return Envelopes to be Postmarked or Stamped w/ Today's Date and I was really taken aback when this Filipino clerk named " sallie " who is a "Kababayan " vehemently REFUSED and stated that " they did away w/ that a long time ago "...Really ??? why did they do it for me at a USPS branch away fr home a couple of weeks ago...is ms. sallie lying or that other Postal Worker just know the True Meaning of Good Costumer Service going way & beyond to make the costumer Happy & Satisfied...Well, ms sallie finally relented when I asked her to just humor me, just to make one costumer Happy & it just take a sec to lift her "Baton" & Stamp the 2 darn envelopes...Oh, well, Lesson Learned, From Now On I Will Do EVERYTHING ONLINE & Convince My Family & Friends too...So USPS, if U are loosing costumers, BLAME SALLIE, the FACE of USPS...