We regularly do not receive any mail for long periods of time. Our mailman left a note once mentioning my dogs barking in the yard- which can’t even get close to the mail box if they tried. There are barking dogs in almost every other yard on our street, and the majority of the rest of the neighborhood. Yesterday my partner came home to find an empty mailbox and a piece of bread on the corner of the fence on top of it, assuming she was trying to lure our dogs over to her which of course was impossible as there is a bush blocking any access of the mailbox from the fenced in yard. I’d understand being weary of violent animals however these dogs are anything but.
Had an expensive package that was supposed to be delivered to my home and signed for. Got a delivery e-mail that it was delivered- it was not and I was home the whole time. Checked and someone forged my name on the signature form, an obvious forgery, just printed. No way to follow up on line or even send them an e-mail.
BLUF: I found the passport representative and her supervisor Danielle to be unprofessional and disrespectful.
I had attempted to get a passport with my wife but was told my birth certificate from MN did not have a raised seal.
The lady took my wife and my photos, copies of our drivers licenses and my wifes processing fee. The passport gal explained she would hold onto my information but returned my photo until I could return with a updated birth certificate. She also said she would not take my application fee until I came back.
I returned today expecting to drop off my birth certificate, application fee, and photo. I set my appointment online and arrived at 3:05 for my 3:15.
The line was backed out to the front door so I waited in line. After 10 minutes I was no closer to the desk at which time a couple with kids expressed they were there for their 3:30.
When I was finally was seen at about 3:25 the passport staff expressed that she had called my time and processed the family ahead of me because I was a "no show".
I explained my situation and she just looked at me like I was crazy...and then she expressed she didnt have a file and the previous passport person had moved to another station.
I explained she had my application.
She replied that she didnt need to take my attitude...when I said felt like she was the one disrespecting me...she stated that I needed to go to Colorado.
I asked her for my documents...my PII.
She said no and looked past me as if I didnt exist.
I asked her about my package slip...totally unrelated...she said no.
I said I wanted to talk to her supetvisor...she again looked at me like I had three heads...and I restated my request explaining I wanted my PII.
She went in back and after a few moments Danielle, her supervisor, appeared with even more attitude....I explained the situation and told her I wanted my documentation.
The passport gal threw 3 pieces of paper on the window and said "look, you dont even have an appointment and your name isnt here...so I asked the obvious question: if I didnt have an appointmet...why did you call for a 3:15 you didnt have?
She got visibly embarrased and Danielle took my name and phone number.
I explained I wanted my PII and that we would talk again and left.
I dont care that a person left; I dont care that the staff behind the desk are angrier than county title clerks; and I dont care that the staff can choose to not serve me timely.
I do care that I could not pick up a package; I care that my PII can be dismissed so casually; I am dissapointed that a person who no longer works in Cheyenne can take the blame for the current staffs attitudes and business practices.
The mail carrier is tearing tax documents in half and keeping the half with names and SSN's. Had the envelope not been fully intact before it was delivered to my box, there is no way the carrier would have known where to deliver it so there is only one person who could have the other half of my envelope. The mail carrier has my name and SSN now. Had anybody bothered to PICK UP THE PHONE, this could have been handled discretely.
Some of my neighbors and my roommate are getting in the habit of delivering each others' mail to the correct addresses because the mail carrier can't be bothered.
Unfortunately, not all of our neighbors bother so we're consistently losing mail and packages -so reassuring when we're waiting for W-2's and other vital tax information.
I was gone for 3 weeks and my box was picked up by another person that I provided the key. That person did not go through my mail. When I got home I had someone else mail-in ballot, an invitation to an event as estimated from the envelope, and several other pieces of mail. Since being home each day I have received another persons mail in my box. This makes me question who is getting my mail and what do they now know about me that I don't care for my neighbors to know. I didn't want these central boxes to have to drive down the road to get my mail instead of going to the end of my drive. If I got wrong mail at the end of my drive and others did as well, I could just drop it in the correct box. As it is now, I mark on the envelope Delivered Incorrectly and drop it in the mail. Which causes the mail system to re-handle those pieces of mail a second or third time. That costs me money when you raise the price of stamps because of your inefficiencies. Please deliver my mail to me and others to them, and don't send my mail to anyone else or give me other people mail. Cheyenne, WY, Happy Jack Rd, Boundary Rd mail boxes.
Also, please fix the tags for the keys. I can't read which box to open and have kept the keys several days until I have time to try all the boxes and the weather permits.
Lastly, I tried to call and the loop that I got into by following the limited prompts that seemed to direct me to a category that fit the situation of "incorrect Mail Deliver" would not let me out of the loop and stuck me in options that did not pertain without directing me back to the mail menu or giving me an option that did not apply and when I hit the zero the loop just started over. Extremely poor situation.
The carrier in Saddle Ridge left the mailboxes on Snowy River Road just sitting open. They’re community mailboxes so anyone could grab anyone else’s mail or packages. And it’s Sunday so there’s no way to report it to anyone.
Why in world would you ring the doorbell to drop off a package? Stop! You scared the crap out of me, woke the baby, and got the dog barking! Stop ringing my doorbell! I’ve tried to call multiple times to speak with someone and no picks up the phone. I hope a supervisor will actually read this comment.
In the past three weeks, NONE , NOT ONE SINGLE PIECE of my personalized mail has made it into my mailbox. I get the morning notifications with pictures of my mail. I've lost birthday cards, I've lost checks, I've lost sympathy cards. Bills, ads, they ALL make it to my mailbox, but not my personal mail. I have a community mailbox, so no one is stealing my mail....except maybe our new mail delivery person. I live in Saddleridge, I've posted on both neighborhood Facebook pages, and there are MANY in Saddleridge NOT getting PERSONAL mail!!!!!!
Why does no one answer the phone. I just moved here and I have mail being delivered but yet I still have no mail key. I went there and was told about 4 days. I even have a package in the parcel box that I can't get to.
I am having the same issue! It has been 18, yes 18 days since I got my place and still no mailbox keys! I was told 3 days, went in on the 4th day and told it would be awhile yet and they would call me. Today makes 18 days. I keep calling and no one answers the phone. I realize everywhere is short staffed but this is getting ridiculous! I have mail waiting in my box and packages but I can't get to them. So frustrated. I have tried to be patient...
• Replied to Mail key
What the poop?
2
My road has been plowed. No mail truck has been to the CBU on my street since last week. I get snow slowing things down but come the fck on. I need my sh!t.
This postal service is unbelievable, they dont answer a phone at any numbers, so i take time off work to go down there because they are returning my mail and i have not moved. that worked for about a week and now they are doing it again. I have lived there 10 years, why now do these idiots think i moved!!!! now i have go back and talk to another idiot and see if maybe i can get a weeks worth of mail....what a bunch of backwards ass idiots!!! you are over paid
It is absolutely ridiculous with all the technology and great customer care that other private owned organizations can get delivery right. Why can’t USPS? Every time anything I get is delivered through USPS it becomes a nightmare of tracking and lost packages. Not just during COVID. I understand this has impacted every organization. But, even before COVID I can’t get anyone to talk to me in person over the phone. After 30 min of pushing buttons and automated crap I am so upset to the point of tears. The USPS needs to have real people answering their phones and helping people. I spend hours of lost time away from work looking for packages. It’s no wonder Amazon started delivering their own stuff. Maybe more places should because the service at USPS is deplorable. I want to talk to real people.
The carrier yet again left a package belonging to someone else in my mailbox. Tried to get someone to come to pick it up and deliver it to the rightful owner. No one answers the phone number listed above and the fools want a raise? Bull Sh!t.
I have a photo of one of your employees using a handicapped parking space in order to closer to the door. The photo was taken yesterday evening (Wednesday, July 15 at 6:38pm) upon returning to the car after buying flowers as well as other items. Perhaps he just didn't want to wheel his cart too far, being loaded with semi-heavy potted plants.
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The car had been parked there for a while, at least 20 to 30 minutes. It was there when I arrived, and after I returned from shopping. I am [actually] disabled and use a service dog; therefore I am not a fast shopper. I waited for an additional 10 to 15 minutes before he returned with his landscaping flowers and groceries.
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I am sure this is type of behavior is not tolerated by USPS. At least I would hope not. I choose to not believe the rumors about mail carriers and disabled americans, who were only 'having a laugh.' I am just not sure if I should send my photos to a few news outlets, where USPS can put all the rumors to rest once and for all.
Or should I just send the the photo to you? I trust that discipline for such a selfserving act while wearing his USPS uniform, will be swift and appropriate for these enlightened times.
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This only goes to prove that this man has no respect for the U.S. Postal Service, nor does he have any regard for its reputation. A false reputation, that can be quite damaging, in a world of email and texting.
half of the sh!t i order comes in on time and fine and the other half reaches cheyenne (we can track it and see which postal services messes up) but never makes it to my house ? so somebody better deliver it to my house
My substitute mail person has not deliver my mail or packages to my home, I have a corner mail box far away from my home. I have A medical approval to have the mail delivered to my door... My regular mail man went on vacation on 5/16/2020..
This place is crooked. They should be ashamed, multiple people on Google have reviewed them saying that packages are always late or never come at all. Unfortunately, I had a very VERY important package that they lost and when I went there several times to ask.. all they told me was that it's "just lost". I don't know if they stole it or if they just won't deliver it.. but it hurts. That package had something that meant a lot to me from my dad and it's "just lost" even though it was mailed priority. I guess their customers don't matter at all to them...
does the post office not know how to answer the phone. i have been trying to reach anyone and either it rings, it goes silent, or says unavailable. Is this really how this entity operates???
This morning when we were leaving King Sooper ( approximately 9 a.m.) your postal driver, truck #4315758, turned in front if us without even looking, causng us to slam on the brakes. Get this person off the road! I am sending this message, because nobody answered the phone after 100 rings.
No wonder the postal service is always crying about how broke they are! It is now 9:35 PM and I still don't have my mail. I had a package a week ago that the tracking showed at 8;00AM that it was out for delivery - I got it at 9.43PM!!!!! Also my neighbor gets my mail and I get theirs. Can't the carriers read the house numbers which are very large on our houses and they are on the mailboxes? I'm sure I will not get any answers to this complain, either!!!
Postman left neighbors mail in my box. Didn't leave mine. Dont know what he did with it. Tried to call main post office to express my concern of my mails where abouts. Phone rang for half an hour before giving up. Someone's ass should be grass. Can't believe the poor service
This communication arrives by e-mail and speaks to a suspected fraudulent string of bills I receive from a certain, Publishers Partnership Services PO Box 1830 Cheyenne. Times many my incoming mail solicits me for subscriptions to periodicals such as the most recent one for CONSUMER REPORTS # $43.95 annual fee. The AARP Scammers List warns me about this suspected fraud. At this juncture I request your response detailing any additional pertinent warnings. <><><><>
Our mail carrier often delivers our mail/packages to the correct house number but the WRONG street name; 1 exact house number, but 2 very different street names. We can only hope the people who live on the other street will be kind enough to drive to our house and give us our mail/packages, as we have so often done for them. Disappointed in the service of the USPS carrier for our development simply because someone is assuming that since the house number is the same, the street name is the same as well.
I have THREE packages from Amazon Prime that were “delivered” to my mailbox yesterday ... however, there were no packages in my box (they wouldn’t fit anyhow), but there was not a key in my box either! (For the parcel box which I can only assume were already in use) This is not the first time this has happened. So instead of dropping the boxes at my door (huge inconvenience since I’m almost directly across the street from the mailboxes) I can only assume that the mail man just puts them back on his truck and will deliver them to me when it’s convenient for him??? This is getting old. I pay for Amazon Prime for a reason. If you can’t provide the service for them you need to let them know.
U know what will help is u shopping local. I see the mailman delivering Amazon all the time in my area and I have to think WTF is wrong with people and not going to the stores for things. I have Amazon but I shop local and then go to Amazon for things I can't find. Dog food, child seats and other store items. Don't blame the postman for u just being a lazy person.
• Replied to Jeannie Creel
Larry Yockey
I have a lot of complaints!!! 1: I cannot depend on a time to receive my mail. lot of times my mail is open or torn to point of no return. My mailbox has been bent or warped so bad it will not stay closed or it is not at all then if it is raining or snowing it gets wet. I highly suggest finding people to do it right or let us all go back to pony express and get our mail in 10 days instead 4 to 6 months and ungodly prices to boot. We never even got the last two days mail.
In Cheyenne WY Mail arrives at 7:30 PM - 9:00 PM. My packages say out for delivery for three days...what happened to the little card that says you have a package too big for the mailbox please come pick up your package? It's not rocket science to figure out how to deliver mail....
For over a year the accuracy of mail delivery in my area has been awful. I receive mail in my box that is not mine and my mail is placed in other people's boxes. Today my neighbor brought me my bank statement and I have never received my Black Hills Energy statement for this month----who knows where that ended up. Please improve the service, some of this mail is important.
Had a overnight delivery for my 9week old oxygen foot sensor because his other went had a short in it so paid for the overnight ad it's critical for him and the mail carrier put that he delivered it at 2:33 because it was money back guarantee after 3 we'll never received it and post office lady had no answers for me nice to know they care about medical safety of a baby what a crappy company
I'm at 1128 Verlan Way,I'm in a wheelchair; I have ordered 2 priority guaranteed 2-day delivery from Amazon prime: I signed up for tracking texts to see what's wrong. Our carrier is leaving "pick-up" slips. If it's guaranteed delivery, is the carrier supposed to bring to my house? If not, I'll let Amazon know not to use USPS, as it's not guaranteed and as of late, even small packages have to be picked up by my husband. Is there a way to resolve this? When my husbands gone for work, I would have to get my mail at post office.
Seriously--found a package ON TOP OF a home mailbox when the porch was 20 steps away. Have pictures and am going to social media on this. Mail carrier is a lazy person.
Seriously disappointed in mail carriers (more than one) that deliver at my Apartment Complex. Have had two pkgs stolen in recent months as they were left in the hallway WITHOUT knocking on doors. Just dropped them and took off. The most recent pkg was recovered quickly as I heard it being dropped at the door. I was home and a few feet from the door, for heaven's sake. In researching the sender's site, the carrier indicated that the pkg was left on the front porch. That would have been way safer if it were true. It was not.....I cannot afford the losses, being a senior and on a very fixed income.
Why even have a phone number listed if no one ever answers and you can't even leave a voicemail? There are people who work the only hours you are open and this is a major inconvenience. This on top of you changing my locks without any type of notification or reason. Severely unprofessional!