Martinsburg Post Office

1355 Old Courthouse Sq, Martinsburg, WV 25404

Contact Numbers

Phone: 304-267-7787
Fax: 304-267-9360
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 6:00pm
Tuesday 6:00pm
Wednesday 6:00pm
Thursday 6:00pm
Friday 6:00pm
Saturday Closed
Sunday Closed

Passport Appointment Hours*

Monday 11:30am - 4:30pm
Tuesday 11:30am - 4:30pm
Wednesday 11:30am - 4:30pm
Thursday 11:30am - 4:30pm
Friday 11:30am - 4:30pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call 304-350-6501 or schedule online.

Bulk Mail Acceptance Hours

Monday 9:00am - 1:00pm
Tuesday 9:00am - 1:00pm
Wednesday 9:00am - 1:00pm
Thursday 9:00am - 1:00pm
Friday 9:00am - 1:00pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Street Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Martinsburg 2
1355 Old Courthouse Sq
0.0 mile away

Hedgesville
5471 Hedgesville Rd
3.6 miles away

Kearneysville
5512 Charles Town Rd
4.7 miles away

Inwood
7796 Winchester Ave
5.8 miles away

Reviews

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I am very upset right now. I have been calling for 2 weeks and no one and I mean one answers those phones. I had a package sent to Martinsburg WV and it says its been delivered but you delivered it to the wrong address which was 2 mins away from my friends house! I was on the phone video chat and saw it for myself there was no package there! I want you to change it NOT DELIVERED due to she did not get it and I had to call another post office to send the POST MASTER an email and yet no one has contacted me whats so ever!!! I am unable to put a claim in and it was a gift to my friend. Its sad I am posting for the second time and still no response!!!!!!!! MY NEXT STEP IS GOING UP THE CHAIN TO SEE IF THEY CAN HELP EITHER LOCATE MY PACKAGE OR GIVE MY MONEY BACK!!!!
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I am very upset, my package that I sent says it was delivered but when she went to get the package out of her mailbox to get the key to open it the package was not there. At the time of her getting the package we were doing a messenger chat with video and it was not there and YES I SAW IT WITH MY OWN 2 EYES, IT WAS NOT THERE!!!!!! I HAVE TRIED CALLING AND I HAVE GONE TO MY POSTAL SERVICE WITH NOTHING BUT GETTING THE RUN AROUND. I WANT SOMEONE TO REACH OUT TO ME ASAP!!!!
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I signed for a letter to be left the next delivery sag and I still have not gotten my letter a week later. I stopped in and was told someone would call with the letter location and still nothing. And of course no one answers when I call
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I would like to know why my mail stopped being forwarded? I’ve spoken to Mohammed about it as well as Kane. What’s the resolution?
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I left my wallet on one of the lobby"s desk on Friday April 23rd 2021. Please did anybody report lost and found of the wallet? Let me know please. Thanks
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We have not gotten mail delivery Feb 1st thru 3rd... zip 25405 When will you work? Roads clear!
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Checking on undelivered Express Mail, sitting idle since 26 Dec. Similar to most of the other concerns. Phone rang for 5 minutes during 0855-0900 time frame on 8 Jan. No one answers. Why publish a phone number if no one will answer the phone? Does the phone actually ring in the post office?
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Looking for my meds was mail by cvs . need them
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I have been trying to reach the postmaster but the phone just rings and rings and no one answers. I want to complain about our mail carrier but who can you contact?
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Call the Post Masters General's office in DC.
• Replied to Teresa McLaughlin

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Never answers the phone; Fax # has been disconnected and 2 reports have been filed through the national number. And no response from the post office. They actually closed the first complaint out with no actions taken.
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My daughters medicine was messed with and now my letter from my sister is missing. I have the email where they scan your mail and let you know what’s coming. I called the police this week and finally got my daughters medicine. I am so sad that next week I will have to file a lawsuit just to get my mail but I have tried everything and nothing works. I hope they are not treating me differently because of my faith.
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So mad! Tried calling 800 number waited for over an hour for a return call. Then when they returned my call they hung up and never connected me. Tried calling the 800 number and the phone just rings nobody answers! So pi$$ed
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This is the worst post office EVER, they never answer the phone - just rings and rings. WRONG postmaster listed - lady has never even worked there and they won't remove her name from website. Mail carrier is horrid. He walks up our steps, delivers mail, then walks across our front yard, kicking over solar lights that line our walk. He broke one last week, so I told him not to walk through the yard, and fenced it off. Now, he is holding our mail hostage and refuses to deliver because he can no longer walk through our yard, rather than down the same steps he uses to deliver the mail. And I have NO ONE to contact!~
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I have been calling this post office for 3 days with no answer. Rings a million times, then nothing. Is there a corporate number?
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At 7:36 today 12/14 our mailman left a package and outdoor as he walked away,he made a remark about a weird remark about our house. It is on ring cam. Thank you, Pamila K Melander
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Really dislike the fact that I moved not very far from Inwood but now have to call the Martinsburg Post office for questions or issues. THEY NEVER ANSWER THE PHONE!!!!!!!!!! It just rings. Pretty frustrating. Really miss the Inwood post office.
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Over the past year or two, I have tried several times to call the Martinsburg PO with questions about our service. The phone rings and rings and nobody EVER picks up. (I have let it ring for up to 5 minutes on more than one occasion.) If we ran our business this way, we'd have been gone long ago. Guess that's what happens when you get your money from the government -- no accountability. Our usual postman is great, but this office is a nightmare!
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