Postal Locations

Why doesn’t the Pleasant Prairie Post Office answer their phone?

The big lady manager in this location shoudl LEARN THE LAW, AND THE RULES of the job she has! Otherwise, We The People are paying her for NOTHING>

I have been going to the post office at least once a week since I started a little business about 6 months ago. I have not had any issues. The Ladies that are usually there in the morning are very nice. Now with the Christmas season is here it is busier, but not that bad. The only thing I don't like is the parking lot.

According to the tracking number my package was delivered today. It was not. Has anyone ever tried to get assistance from the Pleasant Prairie Post office & actually got thru to talk to someone. We have had a problem with deliveries being made to an address, which is the same as ours, but on a different road. One being Old Green Bay Road & the other Cooper Road. This time it's a package that has gone missing. Very frustrating.

Jan at the post office refute refused to come to the counter to assist me. Saturday at 2:45, I heard her yelling in the back when I requested to get assistance again. The postman had once again delivered a package on 11 July to an incorrect address, which resulted in the package being sent back after four days by the people who lived at the incorrect address because Jennifer Greeley, doesn’t live where the package was delivered. Jan, after being asked by the retail counter person, multiple times, refused to come to the counter to assist me. I want to make a formal complaint that the post office personnel who deliver the mail, continue to deliver my packages to the wrong address. Feel free to email me at any time, I am losing so much money because the retailers in China are refusing to reimburse me anymore because so many packages are being returned to them . The mail carriers need to deliver to my correct address, they are not. Jan, the person in charge of the post office, continue to yell in the back and force the poor retail counter person to come up and give her answers to me. Jan Was yelling so loud in the back that I could hear her, multiple times, it was very inappropriate and did not help me at all, especially because her mail carriers are delivering my mail to a different address consistently. I need my mail delivered to my address And not returned back to the business I purchased my items from.

Are there no postal employees working inside sundays and holidays? If I was not honest, I could go to the drop box on those days and sit in my car and pull out hundred pieces of mail Just by reaching into the snout and, pull away. It’s is jammed and very easy to grab at least, no exaggeration, 200 pieces of mail. It’s is drive up box in front of Post Office. I worked for PO for27 years and these boxes were emptied EVERYDAY. On Monday at 8:30 AM I figured t would be safe to put mail in and it was STILLED JAMMED FULL. This has happened very Sunday and holiday. Have you so little workers that one can’t work on these days? I worked Sundays for many years just to collect out front boxes and pick up mail at smaller offices boxes in the area. This is very unsecure for mail as people are dumb enough to jamb the mail in a fulI, overflowing slot. I saw man Using a bat handle trying to shove the mail in that Pleasant Prairie mailbox. This is really unacceptable.

I will no longer call & report mail not being picked up for a week, the man was very rude and told me to place a note on it. Very disappointed.

I want to cancel temp address. It was Mel Brown, @ 3423 85 the St. Keno 53142. Unit A. Returned to Arizona. Indian Skies Coolidge az.

The most terrible customer service the staff was very rude towards me and I felt very disrespected

You mess up our mail and your personal are rude. Waiting for our payroll and you messed it up again and again. This was to pay for services and now you're messing with my life and my family. Get your head out of your asses or people will take you out 100%

Literally the worst postal service EVER!! At least 2-3 times a week we get NO mail. Lately when we have packages, they are marked as undeliverable. I have even had to hunt down the mail carrier to find my packages that were supposed to be delivered. Then you try to contact someone over the phone and all it ever does is ring.

9405511899564446863458 You put my package on the wrong truck?? You put could not access delivery point on my tracking slip??, you deliver till 8:00 pm you posed at 2:29 pm well? Try delivering again??

I have not been getting my mail til almost 8 pm!!!!!! I receive my pay check in mail!!! I need my mail with enough time to be able to cash my check!!! And today july 10 th my block didn't even receive mail. 6915 26ave . Fix this problem!!! I understand your over worked but so am I im in Healthcare I NEED MY PAY DELIVERED TO ME AND NOW MY TRUCK PAYMENT IS LATE DUE TO NON DELIVERY

Horrible customer service! I have never had a good experience at this post office and have only had rude encounters with staff. I am appalled that this behavior is allowed. I finally walked out of this post office and took my packages to another.

We had our mail forward to where we stayed in Arizona for the winter but for the way home I put my mail on hold. We are home from Arizona which we are suppose to be on a 14 day self quarantine, I called the post office to just deliver my mail and was told no I would have to come pick it up. So I wrote the Pleasant Prairie post master and left my phone number. With no response from the post master. Today they did delivered my regular mail but not my mail that was on hold. I think this is totally ridiculous. So I guess I will be going to the post office to pick up my mail and only hope I am not caring the virus to pass on to whoever maybe in the post office.

I am constantly not recieving my packages from this post office, and when they make a mistake the people who work there treat you very badly as though it was your fault. I truely wish amazon didnt us the usps, not to mention that even with several phones stating that my gate with a posted sign to close is constatly left open, UNBELIVABLE!

My mail man has real issues with picking up packages and scanning them. I get complains from my customers saying tracking numbers are never even being loaded up. I've lost my top rated seller status because he won't scan the packages when he picks them up, in return I now have lost my 20% discount on seller fees. I've written my mail man asking him kindly to scan packages. He does it for 2 days then quits! I even put packages at mail box so he doesn't even have to come to the porch to get them. One day he seen me out side and said "O what no packages today? O darn" with a eye roll. He needs a kick in his A**. Do your job you jerk! And today he delivered me a package on my porch but left my packages going out. I don't know what to do anymore, except lug boxes down to the post office every day.

How disappointing. I call on the phone to have my mail put on hold, they won't hold my mail at our, address. So the next step, wait 30 - 40 mins. on the phone.....which i'm currently doing. I in the meantime, decide to go online. They still won't hold my mail....what happened to technology and getting updated?? I'm disappointed that this cant' be handled online or the phone. I don't have the time to stop and wait in line and write this out for a 3rd time.

Just want to give my KUDOS for the great work of the postal worker Beth. Not sure if you have an Impact Awards or equivalent that we can nominate her for, however we would like to recognize her for the great customer service she provided and the overall experience with our visit.

I ordered stamps through my carrier 6 days ago and have yet to get them. I try to call the post office-----23-35 minute wait time to talk to a human........can we complain to the BBB?

I've noticed this is a pretty common problem, but I moved 6 months ago and am still getting my mail delivered to the wrong box. The mail person delivers both the upper and lower mail to the same box even though it is specified. So, I marked upper and lower on the boxes so as not to have my mail delivered to someone elses box, but still it did not work. I have called the post office 8 times now and have had no solution. This last time, I spoke to a woman at 4:30 on July 6th and she was so extremely rude and laughed when I tried telling her my problem. This is so unacceptable. Something really needs to be done.

We've been constantly receiving other people's mail and frequently are missing mail and packages we are expecting. I have no idea what's going on but it's unacceptable. Whenever we call and try to figure out where the variety of our items are/went, the common response is "I don't know and there is no possible way to contact the person who happen to deliver your mail today." The USPS is legally obligated to deliver our mail at "uniform price and quality" which is certainly not the case at the moment here in Pleasant Prairie.

Trying to figure out if we have a "sub" again this week. Put a letter in my mailbox two days ago, and today at 12:00 noon, it was still there. Why doesn't the carrier open all the boxes like the regular guy? He opens each box and takes out any outgoing mail. Seems every so often we get a substitute that either doesn't know what to do, or just doesn't care. It's no wonder the Postal Service is loosing money to private concerns like FedEx and UPS.

I arrived at the post office needing to buy stamps. I walked up to the door at 5:25. They close at 5:30. The girl was locking the doors. I told her I only needed stamps so I would be in an out in time. She said sorry we're closed. Shut and locked the door. As I stand there with my cash in one hand and baby daughter in the other. I understand wanting to get out on time, but what an inconvenience for me as a customer. Very disappointed.