For some reason, the postmaster feels he has the liberty to deliver my mail and others in our building for 1314 Kauffman Ave, Vancouver, WA 98660 - to the building next door. Under NO circumstances, unless it's an over-sized parcel, signed for and with a notification to the recipient, shall any mail carrier give a stack of mail for the entire building, comprised of several businesses to anybody that is not the authorized signer for that business. That is illegal. I have been waiting on checks for over a month, thanks to this behavior. Not acceptable! This is illegal. Troy is not an authorized signer for my business. I will not accept mail left for Summer Brown - this is wrong! Stop this action immediately!
My carrier has decided not to deliver my mail
and left a note saying something about trimming a bush, but I don' t know what she is referring to. She made no attempt to contact me. I am home all the time. I'm am expecting very important prescriptions today. She is threatening my health over some minor misunderstanding. They got to be better than this.
I spent 20 fruitless minutes trying to contact a live person at this Post Office to try to report a multi-unit mailbox on NE 53rd St which was either accidentally unsecured by the mail carrier or had been opened by someone trying to rob the mail boxes.
The phone system just transferred me to a beeping / busy number. The end result is that I could not report this to your or any other USPO due to your phone system which clearly is not designed for this sort of breach of security which eventually does happen. You need to design and rollout a system which addresses the needs of your clients.
my mail is getting in the wrong box at my apartment complex, SO THIS MEANS ANYONE CAN PICK AND CHOOSE THROUGH MY MAIL. COME ON YOU ALL ARE GETTING PAID GOOD MONEY. TAKE THE TIME AND MAKE SURE I GET MY MAIL.
I normally go to the PO with packages, but only had 3 small ones today. I put the flag up on our clearly visible and unblocked mailbox and just discovered at 8:50 PM that the flag is still up and packages did not get picked up. I guess we didn't have any mail so she drove right by! Truman neighborhood. Very disgusted!
Complete garbage I've been trying to call for the past 3 hours because one of you mail ladies completely skipped our apartment complex on Saturday when my husband's check was supposed to come in. The roads were completely clear at that point and the snow was melted. I'm over here with no food no pet food no toilet paper. I'm so disappointed and to top it off you all won't answer. Called customer service and filed a complaint though cause at least someone decided to answer. Don't even bother people.
These people are beyond pathetic. Just spent 30 minutes trying to access them by phone, you are immediately cut off. Nobody is home.
My girlfriend will now have to spend the best part of 3 hours tomorrow to travel from Portland to Vancouver to try to retrieve her package, which the Vancouverites failed to deliver.
It's almost as if the VPO is trying to prove that government employees can't do anything right. A bunch of headless nails; if they were all privatised in the morning, I doubt they'd last a month without starving.
Package mailed in usps mailer on Feb 7 was not received so sender tracked and was told it was delivered to front porch. There are 4 secure locked boxes for packages at postal kiosk so why was package left at front door and locked boxes not used. There are 7 of them but 3 of the seven have been missing doors for some months. Now the package is lost or stolen. A note should have been left to pick up package at post office.
Lazy Postal worker did not leave my cats two prescriptions through the door slot as they had over the past 2 years. My cat Pandora died in horrible pain due to her not receiving the prescriptions I paid over 78.00 for! I still do not have my cats medications. No attempt to redeliver them to my address 70- W. 31st Street 98660 was Ever made again. Instead I happen to receive a Bank statement for neighbor and MEDICAL records on another neighbor during this time. Oh how nice of the lazy postal worker to deliver sensitive financial and medical information to my house while she failed to deliver my cats medications.
Horrible customer service! I have been trying since the middle of October to find out when our vandalized community mailbox will be fixed or replaced. It is totally beat up, rusty, and 25 yrs old. It is beyond repair. The only response I get when I go to the main post office once a week to pick up my mail is excuses about how busy the postal service is responding to Texas, Florida, and Puerto Rico. I'm pretty sure the maintenance people from here are not going to those areas and there are probably community mailboxes sitting in a warehouse here. They have take my name and phone number while promising me that the supervisor will call me back that day. That never happened. I have also sent emails with no response. Tried to go into the actual office and the door was locked. Getting very tired going to the post office 1-3 times a week to pick up my mail. Frustrated with no response.
I had my mail held while I was on vacation at the postal office when I went to pick it up . They do not have my mail . I have tried calling the postal services, you get machines no one can help you. Last year my mail was lost. I think I have a target on my name.
Priority Express Mail Sucks. EL597236439US says it was delivered at 10:07 AM 05/16/17. We were on the porch waiting and it was not delivered. So who is lying? Vancouver PO is really screwed up if they lie about on time and correct delivery.
1. I have been trying to get a package re-delivered, via the online re-delivery site, for 4 days now. I set up a request each day, but my package has not been re-delivered. The mail truck just drives right on by. I am beyond frustrated. This is ridiculous! Doesn't this post office check the re-delivery website??? So I have been trying to call their number to find out what is going on, and it rings and rings, then I get a busy signal. Guess they don't answer their phone, either.
Who is responsible for postal counter employees? Their behavior? and upholding policies and procedures? code of conduct and professional behavior? I will say that everyone seems to be adhering to a standard, but I am finding difficulty with passport counselor as they are not trained or their training needs to be seriously addressed. Who is responsible? what is the chain of command?
Vancouver post offices now require an appointment for passports, they have a number to make appt, but all you get is a recording, how do you make an appt if no one ever answers the phone. Very bad customer service...
Unlike Thomas Moats I had a rather pleasant experience at my local post office. I had ordered a product from a company and it had been shipped by Fedex who dumped it off at the local post office where I have a po box the parcel was sent to my home address which since I had a po box they would normaly return it to the company were it was ordered from labeled unable to deliver to this address. I called my local po and asked them if there was anything that they could do to help me and I was told that they would do all they could to intercept the package and hold it for me to be picked up at the post office. I believe that they went way beyond the norm to help. Thank you USPS for your concern and help.
When I went to pick up a registered letter along with other mail this AM I waited in line until the window opened at 07:30 hours. As I was moving toward the window, the man inside told me to " STEP ASIDE, i HAVE TO TAKE CARE OF THESE PEOPLE FIRST", THEY ARE BUSINESSES WHOM SPEND A LOT OF MONEY HERE ", so after being admonished by him I left to come back later. When I returned no one was in the post office but myself so I rang the bell, as I was waiting for the worker to return a women walked in the door and stood behind me. As the worker returned I asked if I needed to step aside and he said yes. I suggested that instead of being so rude to people that he needed to have some signage that indicates what he expects people to do to follow his directions so they will not wait only to be denied there mail until he felt they were worthy enough to pick it up.