I am retired from County government 32 years of customer service experience. I am appalled by the current mail carrier we have and her attitude when questioned about missing mail. I find it very suspicious when 2 tickets to a concert were not delivered. Then 2 days after reporting them missing, they showed up in her mail truck. 2 months later, a check sent to me at home was missing. 2 days later after reporting, it showed up in her mail truck. 3 weeks ago a debit card being mailed was missing. We were told it was sent back to the card company. It showed up in our mail and there were no posting info indicating that it had been returned anywhere. I am compiling a journal with all the dates and the items that end up in her truck. I'm going to send them to the state Attorney General's office to investigate possible Federal charges for this post office.
The mail service is terrible in Silverdale. It's next to impossible to get a live person to talk to. Can't leave a message because the mailbox is full. I have an account with USPS with instructions to leave my packages at the front door with an email & text to let me know of the delivery. I rec'd the messages but no package at my door. It was left at the manager's office. The carries are just plain lazy & need more training. This problem has been going on for years here in Silverdale.
I sent 3 Easter cards out, all to the same local address on the same day, and two of them arrived t their intended destination 2 days later. It has been a week, and the other has still not arrived, nor has it been returned! There is no way to contact anyone to inquire about the missing card without being in automated phone limbo runaround ðŸ˜
I sent my cousin a gift to her PO box at the Silverdale location and when she went to go pick it up they told her that had it had been scanned and handed over to someone else the night before!!! so now I'm in automated voicemail h*ll trying to get my money back or find out where the package is.
I came into the office one day after reserving a PO Box online. The first person I had talked to was extremely rude. He didn't answer a single question. He just shooed me away. I have very bad anxiety, I don't normally leave the house but this was needed to be done. I Started having a panic attack and had to call my husband who was at work. He came and we went back inside to deal with someone else. The lady took one look at me and then would only talk to my husband even tho itwas my name on everything. Everytime I go there, I am treated with such disrespect. Even my kids ask why they are so rude. Really Silverdale USPS, I had thought better of you.
Service on substitute days is often POOR. Perhaps substitutes need more training. I live in Summerwind, a homeowners development with banks of several lock boxes by each cul-de-sac. These postal deliverers leave mail in any box, WITHOUT reference to the address on the box. We residents wander around looking to leave mail on the right doorstep. A few homes are empty, so if mail is left in those boxes, the rightful recipients NEVER get their mail.This has been happening far too often in recent weeks. TRAIN people on the importance of accuracy before sending them out, OR pay us for delivering the mail. There's no way to reach you by phone and driving there can be very inconvenient if you hold a job.
Phone contact IMPOSSIBLE: message boxes full + Postmaster and Customer Service Mgr mailboxes do not function/cut-off in 2 seconds.What a waste of time! We have to drive 6 miles to talk to a live PO employee. Not nice.
I'm missing a package with a tracking number. It says that it was delivered a week ago, but it wasn't. When I contacted the 800 number, they just said "tracking says it was delivered". Well...it wasn't. Their suggestion? call the Silverdale post office, where they don't answer the phone, and the voice mail boxes are all full. I left a message on the post office box, covering the keyhole they use to open it. I come back to One of my missing packages, (not both), and an armload of mail for someone else... I did get a call from someone (while I was driving, and couldn't check my mailbox). They said the mail carrier put stuff in the wrong box, but now it's "fixed". No, it isn't. I'm missing a $75 package. USPS won't cover it on insurance because tracking says it was delivered. The vendor won't cover it because USPS says it was delivered. SO, if they scan it as they put it in someone else's box, or just keep it, you don't have any recourse... No wonder USPS is going broke... Never again! FedEx or UPS gets all my business from now on.