Monticello Post Office

Offices closed May 25th in observance of Memorial Day

5219 Monticello Ave, Williamsburg, VA 23188

Contact Numbers

Phone: 757-564-7641
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday Closed
Sunday Closed

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 11:30am - 4:30pm
Tuesday 11:30am - 4:30pm
Wednesday 11:30am - 4:30pm
Thursday 11:30am - 4:30pm
Friday 11:30am - 4:30pm
Saturday 10:00am - 1:00pm
Sunday Closed

All applications accepted, but processing is limited. Please see State Department Response to COVID-19 webpage for more information.
  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Philatelic Services
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

425 N Boundary St
1.5 miles away

6376 Richmond Rd
2.5 miles away

7489 Richmond Rd
4.0 miles away

7890 Richmond Rd
4.8 miles away


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This location will not deliver heavy packages. I try not to order anything I know is over 50 lbs through Amazon because I will have to pick it up. They fill out an attempted delivery slip at 11 am and put it in the computer. Amazon tells me the PO attempted deliver 4 full hours BEFORE the mail runs for the day. The point of having packages delivered is to NOT have to pick them up. When the mail ran Friday I was home. All other packages they leave on the porch. I am so angry.


I have called this post office twice now and both times she put me on hold and never came back. I waited 15 minutes the first time and 15 minutes the second time. The tracking number said a certified letter was attempted to be delivered to my address and it was VACANT ! I live here. So they returned it to the sender, although the sender did not get it back yet. I also did not receive 4 pieces from the informed delivery that was supposed to be delivered 5 days ago. Unbelievable !


The telephone number 18002758777 is useless. I have gone through my carrier for help for locating a misaddressed package. She said I had to call the main post office on Monticello in Williamsburg. The phone number provided is as I said useless. I know the address my package was delivered. Carrier said she wasn’t working when it was delivered. I will come by PO Friday to talk to a human not a robot on a phone


This post office has lost my packages on multiple occasions, at least six, they deliver them to the wrong address and then try and say they didn't. They argue with you, stating they delivered the package to the right house, when time and time again I have had many neighbors come to my house with my packages days later. When you try and call the office, you get hung up on or no one will answer the call at all. They do not take responsibility for lost packages and try to blame the customer.


Turned in a yellow request to stop mail at 103 Little Aston Williamsburg 23188 My neighbor says it is still being put in our box!!! Please hold till Tues. Aug 27! Eileen Lowery


I have asked to have my mail temporarily forwarded to an address in St. Augustine Florida twice. Filled out postal cards twice. Talked to a person twice. I am in St. Augustine and have not gotten my mail for 2 weeks. Help. My neighbor called and said my mail is still being put in my box in Williamsburg, VA


I have not received any mail for two (2) days. What is the problem??


Lori at the Monticello Ave, Williamsburg, VA location was extraordinarily helpful when I called with a delivery problem. She was polite, gracious, caring, and very professional. I am quite impressed! Before I called Lori, I spoke to a man at the main location, but did not ask his name, and he was also extremely helpful. Thank you to these two employees! Although they could not make my order magically appear on time, their customer service skills made my disappointment easier to accept.


I have had my mail out with flag up since Thursday. I understand no pick up on that day but since then I have Been able to use my road to get to work. Was plowed and sanded. So is accessible. Still no mail pick up. Live in Quaker estates. These are bills that now I guess I will need to physically take to a mail drop off. What’s the problem? So much for the logo of snow, rain and so forth the mail will go through, why are we paying more for stamps when service has remained the same.


Why has the mail been delivered after 7 PM for the last four days? I realize that Friday was a holiday but today (Saturday) is not a holiday.


how do I put mail on hold on the internet

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