Portsmouth Post Office

933 Broad St, Portsmouth, VA 23707

Contact Numbers

Phone: 757-397-0841
Fax: 757-397-7162
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 6:00pm
Tuesday 6:00pm
Wednesday 6:00pm
Thursday 6:00pm
Friday 6:00pm
Saturday 6:00pm
Sunday Closed

Bulk Mail Acceptance Hours

Monday 9:00am - 1:00pm, 2:00pm - 3:00pm
Tuesday 9:00am - 1:00pm, 2:00pm - 3:00pm
Wednesday 9:00am - 1:00pm, 2:00pm - 3:00pm
Thursday 9:00am - 1:00pm, 2:00pm - 3:00pm
Friday 9:00am - 1:00pm, 2:00pm - 3:00pm
Saturday Closed
Sunday Closed

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Lot Parking

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Navy Yard
1 Norfolk Naval Shipyard
1.4 miles away

Portside
431 Crawford St Fl 1
1.5 miles away

Olive
201 Chowan Dr
1.6 miles away

Customhouse
126 Atlantic St
1.8 miles away

Reviews

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Your system STINKS !!! Tried numerous times to contact main post office on Broad Street. Cannot get anyone to answer the phone, nor any way to leave a call back number.
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We did not get our mail for 2 days. Sept 25 and 26th. We live on Columbia Street in Portsmouth.
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Someone not in our household apparently put in for a mail hold and now instead of putting mail in our box, they keep it. We tried to rectify the problem at the post office and they continue to hold our mail!! Staff are rude to certain ethnicities which seems to the general atmosphere in Portsmouth. Stop hiring racist personnel!
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Where where is our mail for Piedmont Avenue what is going to happen that we haven't got mail at 8:25 at night
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My 2nd time going to the post office during the 12 o clock hour and the post being closed on Crawford street in Portsmoth. The hours show as open 9am to 5pm. No one answers the phone and Amazon packages left on the countertops in the lobby (not safe at all). Tax payers dollars being abused by USPS.
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What is the problem with the carriers in the Highland Biltmore area (23702)? I have not been getting any mail, my neighbors are also having the same problems.
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None of my mailed bills, or incoming mail arrived in July and August. I have been on phone paying bills again, trying to get my car registration tags that were mailed to me, city parking passes that were mailed to me,, etc. they were all mailed mid July. Do you know where my mail is, it is September 3, 2021.
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Haven't successfully received mail since I moved into my new house back in July of 2020. it is Feb 2021. I have posted notes, sent emails, gone up to office MULTIPLE times, spoken with NUMEROUS couriers and still no resolution. Not quite sure what to do next.
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Lately the broad street office has been putting my packages either at the wrong address completely or at the wrong apt number this Saturday and today Monday. The one from Saturday was stolen. Why is so hard to go one door over?
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Very upset. Postal tracking showed package was delivered to front porch. However, the package was actually delivered two days later. This dishonest tracking caused me to reorder package and report a loss of package. Terrible service. Shameful.
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In the last year Broad St. service has been substandard at best. It has force me on-line. After 23 years of service I am ashamed.
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I keep getting 1616 broad streets mail... WTF i call no one answers and i need my mail..... where is mine going...
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I am a retired Quality Improvement Manager Norfolk, VA. I am very disgusted with the service at the Portsmouth, VA facility. My son lives at 139 Kings Gate Dr. and he has had numerous delivery problems. Due to the fact that he and his wife work long hours I tried to assist them by contacting the facility. For a while the problem was corrected: the carriers were not delivering their parcels because there was a For Sale sign on their property and they assumed no one lived there. There are blinds at the windows and they collected any letter mail that was in the box. I am sending this review because a Quality Improvement employee needs to investigate procedures as it relates to delivery. When you attempt to call by telephone you are unable to get through. I mailed a Christmas Card on December 14, from Chesapeake to this address 139 Kings Gate, Portsmouth, VA 23701 and it was returned today stating no such address. I will be glad when they are able to sell their home and leave the city of Portsmouth; however, until then perhaps you would like me to return and help you out!
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I LOST MY LICENSE AND I THINK I LEFT IT AT THIS POST OFFICE THIS MORNING AND I CAN NOT GET THEM TO ANSWER THE PHONE...WHY CAN SOMEONE NOT ANSWER THE THE PHONE......
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Peopl in Portsmouth don’t care about their jobs.
• Replied to DIANNE BAKER

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I have been calling broad street post all week long and no one has picked up the phone. I want to know why the carrier in my community london oaks doesnt put the redplum and family dollar coupon savings book n all boxes i havent received one in 2 months now .I am single parent and i use my coupons to feed my family and would like them to be put n my mailbox hell put some extras n there to...
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I Agree with Dolores and " Angry customer" for the past couple hours I have been trying to call not only this post office on broad street but ANY post office in Portsmouth and cant get through to anyone. WTF?!?! Customer service obviously means absolutely nothing to these incompetent workers and it shows that they just simply DONT CARE! This is not the only time I have had trouble getting in contact with them by phone. I hope that some how someone of importance reads this and does something about it. Because even going there in person seems to change nothing..
Very un professional
Very SAD
Concerned Customer..
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I can atest to that, I called at 3:30 pm and was put on hold. By 415 pm, I had driven to the location and stood in line to speak to a manager. I showed her my phone now at 45 minutes and she did not care AT ALL! I agree it is completely unacceptable to have to tolerate that sort of blatant disregard for my time. I will be pursuing this complaint at a higher level. My tax money is worth more than that.
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It is extremely difficult ,next to impossible, to reach a human being at your Broad Street Portsmouth location. This is the main location. It took me four days to even get a phone call through.I ended up making an appointment in Chesapeake. It is unacceptable that I live and pay taxes in Portsmouth and have to travel to Chesapeake for service. I needed to make a passport apt. Why don't you hire someone ? Even part time help is better than no help/service. By the way, don't blame the lack of service on it being November. I started this maddness back in October! Finally, when I called your 800 number, I stayed on hold for 15 minutes before I hung up.
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