A friend and I tried to buy some postal money orders on 1-20-15 at this location that needed to be mailed and post marked that day. Please note my friend and I came in with two separate mail order forms, in our own names. The teller was rude immediately, seeming displeased about having to process money orders. She said at first she couldn't process orders over $3000. We did need multiple orders totaling ~$4000, but, again, we each had our own orders, separately, neither over $3000. When I explained this, she reluctantly agreed to begin processing my friend, but only to say her card was rejected. She clearly took pleasure in telling her she'd have to have cash. At this point my friend left for the bank. It was imperative that we get this done. I then attempted to have my order processed, but my card was also rejected! Clearly something was not right, either with the way she was handling it or with the computer. But this was not the teller's view, who said the problem was our cards; even though we are two separate individuals using different banks. I was somewhat annoyed and I told her that I wasn't happy going to the bank for cash because their computer was in error. She seemed to take this personally. We'd have gone to another PO, but had no time. This we'd regret. Upon returning the teller seemed even more unpleasant and now declared we must fill out an FTR form. This form clearly states it is necessary for individuals processing more than $3000 in money orders. I again protested we were two separate people paying for their own orders, neither over that amount. Calling over her supervisor, Ms. Janice Rudolph, she proceeded to tell me in a very short manner, that she had decided this would be treated as one transaction. It seemed clear to me that this was not the proper time for or use of this form, and when I asked whether it should be me or my friend to fill it out, they had no cohesive response! But in the interest of just getting this done, I filled out the form. The instructions asked for a photo ID, nothing more, which I presented. But Ms. Rudolph declared this was not sufficient, as my SocSec# didn't appear on my driver's license (which it does not in the State of Virginia). At this I became incensed. It seemed they were denying us service out of spite. I declared that I had no intention of leaving until they processed my transaction. Ms. Rudolph said that if I would not leave she would call the police! I thought this ludicrous and told her I was happy for that because I believed the police would agree with me. So she did in fact call '911'! I was content to wait, but my friend suggested we try for the next PO by 5 pm, which was unlikely but possible. After a moment I agreed that was best, so I asked Ms. Rudolph to return the form with my personal info so we could leave. She refused! Shortly after, the police arrived and they did indeed agree with me, but that the problem was a "civil matter" and they could not compel her to serve me. They did convince her to return the form, but only after she had disappeared in the back of the office potentially making a copy of it. We drove another 60 minutes attempting to make it to another PO by close, but couldn't, missing the deadline for the business we were conducting. This was crushing, but the stunning rudeness of both these women is enough to merit a complaint. I don't see how I can ever go back to my local Goochland branch after this. I am also highly concerned about Ms. Rudolph and the suspicious way she handled my personal information, refusing to return it and then disappearing with it for several minutes in the back of the office. I have lodge a complaint with consumer affairs.