The mailwoman assigned to our house has been very careless with our packages. She refuses to take our packages to the door and chooses to shove them into the mailbox. Especially for clothing items. I have had multiple packages damaged because of this.
I have a very important package that is being delivered to the wrong address. I have been trying for 3 days for someone at the South Jordan location to ANSWER THE PHONE. I've called the USPS customer service line and they just tel me I have to call the post office but that does me absolutely NO good because NO one will answer the phone. So now, my package that I need for work on Monday will be lost. I know times are hard and busy but the phone being answered is kinda important. Ive also faxed them but no response.
Took me 6 days just to get someone at the post office to answer the phone. They showed a package delivered - to my lock and key box - that no one else has access to. I was told that the woman delivering was probably just not paying close enough attention to what road she was delivering for because they sound similar to each other in my neighborhood.... Clearly by the comments I'm not the only one experiencing this issue. Sorry, but if you can't figure out how to pay attention to where you're putting someone's mail - then maybe postal delivery service isn't the best career choice. I've lived in many locations in many different states and never experienced this before. Seems like blatant laziness to me.
Several of my packages have been marked and delivered but I still don't have them. I've filed missing package reports several times but it does nothing. No one picks up when I call the office. They said that the lady on my route was reassigned but I still saw her delivering the mail. IF YOUR DELIVERY PEOPLE CANT DIFFERENTIATE BETWEEN A 2 & 3 THEY SHOULDN'T DELIVER MAIL. Just so bad at your jobs. Specifically the South Jordan office.
I put a hold on my mail and they did NOT deliver it ALL the day I asked them to start up again. Have called 7 times now and it rings..... rings..... rings..... They DO NOT answer phone!!!!!! Very very very poor customer service!!!!!!!!!!!!
I finally got thru on the 9th call. I told them that my vacation hold mail was NOT delivered today as I had asked. Their excuse was...... a sub was on the route today and forgot to pick it up at the post office. They used the sub excuse when I have called 5 times in the past 2 years complaining that our neighbors always get one another’s mail.
• Replied to Caren
Liz de Vries
Poor service. Phone rings and no pick up. My Mail is not delivered to my address. Yet again Business Week magazine has gone astray!
PHONE RINGS AND RINGS. I'VE CALLED A FEW TIMES OVER THE YEARS AND NEVER HAD AN ANSWER. I WAS EXPECTING MY MEDICATION AND PHONED THE COMPANY THAT SHIPS IT. THEY SAID USPS LEFT ME A NOTICE TO COME PICK IT UP! RIGHT! THE WEEK BEFORE CHRISTMAS.... I DID NOT GET A NOTICE OR THEY DELIVERED IT TO THE WRONG ADDRESS WHICH HAPPENS ALL THE TIME HERE. SUCH POOR SERVICE ANYMORE.
Why have a phone if you walk in and put all the lines on hold? You can't call the local number ever, it's always busy. The other problem is stopping my mail forwarding, I came in in person, I filed it on line with USPS.com and you still keep forwarding it and I've been home over 2 weeks. STOP FORWARDING MY MAIL!!!
I am EXTREMELY disappointed with the South Jordan USPS. They lost my package (and marked the package as DELIVERED to my lock-and-key mailbox), and I've been trying to call and get ahold of someone at the South Jordan office to try to get this figured out for the past FIVE DAYS and it rings and rings and then goes to voicemail every single time. So unprofessional! Why even have a phone number if you're not going to use it, and why ease my mind with these lock-and-key mailboxes when the incompetent mail carrier can't even deliver the right package to the right mailbox?
I just want to give some credit to your employee, Josh. We have had to go pick up mail to our new house for the last three weeks until the cluster mailboxes were installed. Josh has made my experience very pleasant. He is knowledeable, caring and very friendly! I wish all postal employees were like Josh! I used to avoid the post office at all costs. Now I'm sad that I won't see Josh (since our mailboxes have been installed). Thanks, Josh!!! (PS Please let him read this!) Pat Bahr