Unbelievable Horrible Service!!!!
Don’t try to call them they will not answer I’ve had an address for two years and I still get Waxahachie High school mail and I get a Mike Lewis mail I have talk to these people till I’m blue in the face to tell them I’ve had the mailbox two years...Please help if you know who can stop this.
I live at 103 Chautauqua Dr and also did not recieve any mail. We too don,t recieve mail on average until after 5:00. Will be calling today to see if we will recieve any today. Very poor service. Who do we complain too?
I live at 403 Victorian Drive in Waxahachie. My mail often is not delivered until after dark and was not delivered at all on Friday or Saturday following Thanksgiving. What should we expect in mail delivery? I carried mail at one time, and this kind of service would not have been tolerated.
Packages are ROUTINELY not delivered as notified. Today, I received a notification from Amazon that a package was delivered at 7:39 pm : 'YOUR PACKAGE WAS HANDED OFF DIRECTLY".
It was not delivered.
It was not 'handed off directly'
I paid extra for next day delivery. USPS did not deliver as indicated.
This happens with almost every package delivered by USPS>
It's 6:30pm on a Wednesday and a letter I put in my mailbox this morning at 8am--still has not been picked up. The mail service in my neighborhood (Garden Valley) is unpredictable---at best. Perhaps it is time for taxpayers to cut loose this money pit of a mess and let it fail.
I want to commend Ed, Waxahachie Post Office Delivery Supervisor and Customer Advocate. When I could get no help elsewhere with a lost/undeliverable package, Ed helped me in 5 minutes. I had 3 mail order prescriptions sent by ExpressScripts a few days ago. When I went to track delivery, both DHL and USPS showed an Error of "undeliverable, incorrect address". When calling Express Scripts twice and only getting "If you do not get this in 30 days, call us back and we will see about sending again". WTF??? They offered NO help or assistance in tracking down and finding resolution to the problem, only the repeated phrase "I apologize".....? I took a shot and went into the Post Office. I very nice lady behind the counter immediately passed this on to Ed, who came out, took the information, went back and researched, AND came back 5 minutes later with package in hand. It had gotten into the wrong route. Thank You Ed, and nice lady behind counter (sorry, did not get her name)!!!
Started out with mail being delivered after 7 or 8 pm during the week to now only getting mail delivered 2 days a week. Several of my bills are not getting here before the due dates which I never had a Problem with before. Can someone fix this please?! Black champ and longbranch area
The postal person that now deliveries mail to the Settlers Glen Sub- Division in Waxahachie has left packages on top of the mailbox at the street. Also, when they do deliver to door it's at the porches edge for all to see. Please do better. Concern citizen
I along with others in our RVPark have complained about the mail carrier putting mail in wrong boxes. To this day i have had to deliver mail to 3 people there that mail carrier left in my box. And i find my mail most times in others boxes or on the ground. Could you please get this issue delt with? Thank you.
All I can get on their local published tele # is a busy signal. I've even tried late at night just to see if it will actually ring. They've called me twice asking me to return their call and and I cannot reach them. If anyone who works there is treated like this when they try to do business somewhere else, I'm sure they would be unhappy.
Do not trust Waxahachie US mail to deliver your mail even close to on time.
I just received on 05/17/17 two pieces of urgent mail mailed on 04/04/2017 and 04/05/2017. My water bill came the same way and I had to pay a penalty for being late.
I have no ides how many have been missed.
Looks to me like a building full of screw ups.
This Post Office is HORRIBLE! I have been living in this town for almost a year, I am handicap in a wheelchair and have made a minimum of 4 attempts to discuss my limitations with this Post Office. My mailbox is located across a bust street of which I cannot go to, they have not made any attempts to help me. They NEVER deliver packages to my door and leave notices in my mailbox (found in the mail and collected when my husband comes home once weekly from his out of town job that attempts were made to deliver. Josh or Jason (i'm to upset to remember his name) claims he is the manager just hung up in my face after first trying to say i didn't answer the door, then I must not have a door bell, then when these scenarios didn't work he said the mailman had restrictions and can't lift packages so if he can't "drive" into my driveway he cannot deliver the package. I told him all the mailman would have to do was to walk into the gate and deliver the package, he told me NO, I would need to leave the big gate open so that they could drive in. (So apparently it's my fault for being handicap and not feeling comfortable leaving access for anyone to just drive to my front door). So as I told him I could not believe what he was saying to me he started saying goodbye, I told him I was not done, he told me "I have customers", I told him "I am a customer" and he hung up in my face. This is not my first run in with this "manager" it's always the same he is horrible, he's rude and disrespectful, I HATE THIS POST OFFICE
This post office should be shut down. Red Oak gives much better service. I have been trying to get a key for the community mailbox in my complex since I moved to this address on November 1.They lost my hold mail card. The post master won't call me back. Consumer affairs is no help. All I hear is a different lie from them every day. I still don't have access to my mail and have only had held mail 2 times in the last month. All they are concerned with us that they're short handed and working long hours. They say there is a different carrier nearly every day doing my area. There is no accountability. Customer service is not a priority for them. No wonder UPS and Fed-Ex is taking their business.