Horrible service! If you have a complaint and want to try to resolve the issue with the post master, you will get a response with wait here, he is in a meeting he will get to you, when he gets to you. After along time of waiting needless to say, he won’t come out to talk to you.
If the issue is lock/key replacement you will have to wait for over a month for them to come and replace it. Like my post lady that had the route for my neighborhood said, they haven’t gave the replacement to her and they will replace it when they feel like it!
Email/paperless is the way to go!! Mail packages through fedex!
I received a box from Florida when it got here there was only one object in it , all my mail from Florida and medicine from the va along with a set of plastic plates plastic glasses that were apart of the set. So how do I retrieve these objects
I went to put a hold on my mail because my i.d. and social security card are being held ,, my girlfriend and one of the male employees start arguing after both know ,I'm going threw it ,having to sleep in motel or at motel in backseat of car or outside on dirt to sleep ,. 4 years and all post offices jack my i.d . And social security card . Point being is f.b.i and sapd won't do anything kuz sum cartel member has my ideinty ,and no one told me I got to pick up my stuff at perrin beitel post office ,, so here we go ,I have been denied food stamps kuz this immigrant has more say to my life than me ,, I have my own property in Pleasanton tx .. I can't live there either ,kuz they want property too ...
Post Man delivering our Mail , is not doing his job , we have had to go deliver our neighbors mail ourselves , he keeps leaving notes saying our Mail box is blocked , My Husband had to go meet up with the mailman to ask if he had any mail for us he said yes and handed my husband our Mail , my grandson had to follow the Mail Man today July 27,2022 to get our mail, we have lived in our home for more than 30 yrs,we have never had this problem before.. We need a mailman that's going to do his job and not have us do his job for him..
We live in San Antonio Texas, On the S.W side of town , right off of military and I-35..
Why doesn't anyone answer the phone at this location? I'm tried of everyone using Covid-19 as an excuse not to service their customers. I get some of my mail and some of my mail gets returned to the sender for some ridiculous reason. I can't seem to get this resolved by the post office because no one answers the phone. I did get one guy that answer few days ago who said he would speak with the carrier but I have not heard back. Worthless Government Employees!
I went in to take a very important package that meant very much for me to get a receipt for I was not greeted, i waited at line for a moment, so I proceeded to approach the counter my phone in my hand because I was delivering an important package & confirming I was there the person at the counter proceeded to tell me to get off my phone or he would not help me, At his request I’ve lowered the phone from my face and held it in my hand he argumentatively told me I will not help you until you’re off your phone, continued to raise his voice & embarrass me, I told him it was important that I confirm information so the phone being in my hand will not interrupt the process he needed to do , He said go find someone else to help you, ended up not helping me & threw my package at me, he ranted a raved about taking pictures of him i was doing no such thing!! And stomping off to back and front if counter He was in the age range if 25-30, In the end I asked for a supervisor, i was in tears, I still haven’t received a phone call yet but I come to think why is that guy so afraid of phones & taking it out on me, no I don’t think so I did nothing but simply walk in there & need service of something mailed, that’s not the way you treat your customers or people in general, where is it law i must not have a phone in my hand, i get the common courtesy, but the rudeness he gave, the embarrassment, The other attendant helped me in the end and was very nice lady but after I left I realized I left my package with my name and address on it..well De’mon was his name. Im not letting you bully ppl or me.
I’m write to let y’all know that I didn’t receive my package it’s say that it was delivered in or at my mailbox at 10:42am 3/9/2021 I check my mailbox and the office and nothing I really don’t know why postman can’t deliver to our doors here at the apartment I’m very disappointed about this 😡
The postmaster from Barlite rd in San Antonio called me to let him know if I got the mail that was missing. So this morning calling the post office on Barlite rd no one answer he called bc I reported this to the main post office . He asked to call lost his direct line but calling no one picks up to let him know no mail was delivered ! I have a claim number
I went to my local post office because my packages say they are at a parcel locker. It does not say where and the address they were suppose to deliver them to said they left a not, but did not put where to pick them up. My post office said they are at the Tejeda location. I went to this location when I knew my job was not accepting packages and they told me they will be picked up by main offices of the district. I have been calling for 3 days and nothing. No answer! I want to make sure my packages are there before I drive the 45-50 minutes to get them.
Hello. I’m writing about a bad experience I had today (Feb. 5, 2019) at around 2:15-2:30. I went to deliver two items. A package for someone in the states and a postcard for a friend in Taiwan. When I got to the counter one of the young black men you have working was giving me attitude. He was ringing me up and saw that I had to send a postcard to Taiwan and with a nasty tone and annoyed face he said “Taiwan?!”, gave an annoyed sign and rolled his eyes. At the end when I was getting ready to pay he was asking how I wanted to ship it. He was telling me something different than what i was seeing on the screen so when I kept saying I wanted the cheaper option I saw on the screen he laughed in my face, brought his hands close to my face, and said “You’re not listening. I just read you your options” and he kept raising his voice and making me feel stupid. Mind you there was a line of people behind me who saw how this man was treating me. How embarrassing. And at the end he didn’t even give me my tracking number for the package nor did he say “Thank you have a nice day” like the other workers have done with me. This man was beyond rude to me and I will not be returning to this location. A shame since this is only in walking distance of where I live. Now I have to go out of my way to drive to a further location all because your worker made me embarrassed and uncomfortable.
I stopped into the Frank Tejeda location on 4 Nov to mail a box, as it was the only day I had available due to an upcoming trip. Unfortunately, it was closed. Javier was in the office sorting mail and even though the office was closed, he went above and beyond to get my box stamped and tracked. I appreciate his extraordinary customer service and professionalism. His actions ensured the my son's birthday present arrived on time.
My guitar was "lost". It was never received by the post office sorting facility. Meaning it left this post office and never married at the sorting facility to be shipped out. How a 4'x2' 20lb box gets lost is beyond me. I've contacted the customer service line and have spoken with them for over 5 hours including wait time. I've been transferred to the wrong department twice. They keep saying I have insufficient evidence to be reimbursed for my guitar. I purchased insurance and forwarded the ebay/paypal/bank account details of money in and out from my account and have been denied. I'm out $350 and a guitar. I highly suggest using other delivery services. This isn't the first time this has happened but it is the first time I've tried to resolve an issue and have gotten nowhere with them. I know this has happened to more people so please post your experiences so others don't have to go through the same situation. I will be opening a case through the BBB against their policies and practices.