No one ever answers phone at this location. I've been waiting for a birthday package for my daughter and it states delivered. I actually spoke with the mail carrier that day and she said she did not have a package for me. I can not locate my package and no one at the post office will even answer the darn phone to question them. This is totally irresponsible. More than likely it went in wrong mail box.
Greetings! You have been holding my package for 2 weeks. WHY ?? you finally shipped a smaller package only after I made a complaint. I need my package and would appreciate you getting someone over their to do their job and put my package on a truck for Houston, ASAP !
I cannot begin to tell you the frustrations we have had with this Post Office.
Getting yelled at on the phone by Postmaster Darwin Adams, who has no people skills whatsoever, was the icing on the cake.
I represent customer service for a large company in the area that ships out hundreds of packages per day.
Consistently, this Post Office along with the Processing Center has temporarily lost our mail on several occasions.
The first loss was 98 pieces of mail for a period of over a month. We had to file a case with the Inspector General until that mail was found. The Supervisor at Carrollton nor Postmaster Adams would assist us in locating.
The second loss was a few weeks later. Again, a large handful of mail delayed for over a month. We had to file a second claim with the Inspector General's office until it got moving again.
Now about four weeks later another one of our packages arrived at the Carrollton Post Office. Hasn't moved in nearly five weeks. Trying to get any assistance from this office has resulted in Postmaster Adams yelling at me on the phone denying all the reports we have filed against his office and the nearby Processing Center for losing and/or delaying our mail.
Good luck finding a delayed or lost package at this facility. The Supervisors do not help. They blame the processing plant, yet there is no way to contact anyone at that plant so it becomes an easy finger to point at. As for Postmaster Darwin Adams, I am really shocked at his lack of people skills and being able to calmly communicate with customers over the phone. If yelling at customers is his way of getting rid of complaints as quickly as possible, he has certainly effectively accomplished that task.
I belong to a group of women that send "goodie" boxes to soldiers in combat zone. Yesterday I received a box marked "return to send/not able to forward" (or something like that). It was sent in May of 2018 - yep, over 2 years ago. Wonder where it's been??
Today I received a card "return to sender" on which someone had written - return to sender, wrong address" which when I mailed the card to our Granddaughter for her college graduation in December was the correct address. Wonder where that's been?
Any explanation as to these delays?
I'm curious about what I'll receive tomorrow!
I live in the 75006 area code and the mail carrier has a tendency to make my packages as "Delivered" but never really delivers until the next day. For example, today is May 4th, 2020 and NO ONE in my complex received any mail at all today!
I have a complaint. I reside at 2240 Tarpley RD #363
Carrollton TX 75006 ( ridgeline Townhomes) The mail man that delivers there has been frequently putting other peoples mail in our box and ours in other mail boxes. This is not safe for us and not secure when others get our mail. Please bring this to a managers attention and have him/her speak to the mail man This is very important and this should not happen again as our information and mail should not get in the hands of other people
Our Gread-granddaughter mailed us a letter last Wednesday from her home in Crowley TX. I still have not received it and I am wondering why. My sister in St. Louis MO sent one last Tuesday and I received it Friday. Do not understand why it's taking such a long time.
Our mail delivery is very sporadic. We were gone for a week and when our mail was delivered, we received a small amount for us and mail for the houses on both sides of us.
Today all the mail in our box was for next door. All of theirs was for the people next to them. We received no mail today.
This is a common occurrence in our neighborhood and many complaints have been made. We are in the 75010 area.
Is there any resolution for this?
I've noticed we have had NO mail delivered on our street once or twice a week for over a year now. Zip is 75006; street is Teton Place.
Is there a new schedule for mail delivery that is NOT published? If so, I could like to know so I could bring bills and mail to the post office on those days...thank you!
How come I can't get a real person to talk to when I call the USPS customer service...I just didn't want them to leave my package outside my door...It never gives an option for representative...ANNOYING...SO PRETTY MUCH MY STUFF WILL BE STOLEN...ITS ALL BS
Often get neighbors mail, often at 6pm which is late.
Now not getting mail from people I know who are sending me documents.
Plus, have you ever been in this Post Office? Kiosk often not work,
staff not motivated and usually not people on hand.
Used to be a LOT better. 25+ years here.
Attempting to run a business here. End of the month and it's 4:00 p.m., mailperson was next door an hour ago, yet have not received our mail. This happens regularly when we have substitute mail persons. I have been here for 11 years and have had nothing but issues with this post office.
Need my med del, was hime testerday pistman did not ring door bell, simeone here all the time.allways. Im disabled, just wife and I here. Need your pistman to del my med. I have no phone. Thank you steve west, 1012 sumit circle 75006.
This post office sucks royally. I have called numerous times to complain about the mail in my neighborhood being miss delivered. We are always getting mail for our neighbors or them for us or it is for the next street in front of ur or behind us. I told the post master the last several times u complained I told him to tell the carrier not to come ringing by doorbell to tell me he doesn't make mistakes. Another package that says it was delivered is missing. When I called and talked Beena at the post office she immediately starts telling that my carrier had gone back and checked on Alan and it wasn't there, that someone must have stolen it. I said hey wZit a minute what are you talking about, how do you know my address. She rattled off an address and said I had sent an email. I had not sent an email so I gave her my address and she sai oh that was a different route and must have been stolen or it would be delivered tomorrow. Oh well it only went downhill from there. It went on and on but needless to say I don't have my package that says it was delivered and no idea if or when it ever will. I am so tried of dealing with these incompetent people that from now on I will only order something WILL NOT be delivered in any part by the postal service. It isn't a service it is nightmare.
if you open a po box make sure you check the receipt! paying for 6 months only gives you 5 and a half. they ignore the PRINTED RULE of 10 days past due date to pay up or it gets closed rule. and if you need to call this local office in carrollton - keep trying and trying and trying. I guarantee they leave the phone OFF THE HOOK to avoid answering the phone. I have alot of time on my hands and literally called 3 times a minute for hours to no avail. This office isn't that busy.they just dont care.