Over the last year, the new Sunday delivery services has been a challenge for my family. Our packages that have been delivered on Sunday's have not been brought to our address, but instead have been placed several doors down, at the wrong house. This situation has happened half a dozen times. This house has been abandoned, but is now occupied, and has led to some awkward interactions, invading their property to receive our packages. It was pure luck that we even checked the house, and every other street on the block, to find our delivery in the first place. Some of the items delivered have been valuable in nature, and having them sitting outside an abandoned house has led us to sending packages to another, more secure location. They have also ended up at other neighbors doors, or, the most interesting so far, underneath the fire escape at the side of our house with no actual entrances (As if we enter the house by the fire escape). It is my understanding that these Sunday deliveries are not handled by our regular postman, but if they could be more careful with reading the addresses, particularly the street numbers, it would be appreciated.
I have had several incidents occur at this post office. I have been a customer of the facility for 19 years. I have never had problems with package delivery to my home or mail to my post office box until about 5 years ago. A person with the same last name moved into Forestdale with a different street number, PO Box number . I continuously receive this families mail despite my complaints to a variety of personnel.I have had an awful time with 1 employee who started to blame this on me. ??? She or another employee put my brand new Android tablet into the other persons mail box. I got it back after the person was called .and he returned it. The employee was RUDE AND PATRONIZING... I was told that I had to have all mail delivered to the 42 Main street address with my PO Box number or my deliveries would be sent back. She left me a note attached to a delivery. All this started when all kinds of mail for another person kept coming to me. What has this got to do with my PO Box. I am a 75 yo professional who may have made a mistake or 2 while trying to transition to their demands but until the above mentioned incidents I never had a problem. It is time that these people recognize my name and Box number and treat me,the customer, with respect. .
On the phone with a woman named Chris yesterday morning - I have never had someone be so rude in a matter of one minute. First, a simple question seemed to overly confuse her obviously simple mind. And then second, when I questioned her answer she was extremely rude and condescending. I knew she was lying based on shipping information that I was looking at my computer - I'm thinking she just didn't want to get up and look around - can you say LAZY? Regardless, even if I was mistaken, there was no need to speak to me in the manner in which she did.