In the past 4 months our family had had numerous unacceptable issues with our Middleburg, PA postal service. In November we had a $50 package marked as damaged at delivery but was never at our home to receive and they say there is nothing they could do. An Amazon package or two was marked as delivered by US mail but we never received them. We've had certified mail, unemployment checks, tax forms, and other various items for neighbors delivered to our house. We have filled out 2-3 white address recipient cards to show who is allowed to receive mail at our home to try to fix inaccurate deliveries without it working. And tonight we were crushed that a university diploma (which a graduation was out of the question in the pandemic so already bummed), marked as "Do Not Fold", was rolled up and bent with all our other mail. It is just beyond frustrating and we have stopped to try and work with the ladies in the office, but nothing seems to be helping to improve service that we have had at other locations.
I never really had any issues till now. I had a package marked delivered "in/at mailbox" at 1:47pm on 5/17/2021. Got home from work at 4:45 and it was not in the mailbox. I'll be honest, I didn't check in the grass around the mailbox as I figured that would be really stupid to leave a package on the ground along a busy road. I thought maybe they got ahead of themselves and it will come tomorrow. Tuesday evening, still nothing. Called 15 minutes after closing (assuming I'd leave a message.) A nice woman answered the phone but couldn't help me because they were "technically closed." She told me to call in the morning. I thought they opened at 8. Apparently it's 8:30 and calling at 8:27 was an issue because the same girl said she would give my info to someone. No idea who. But that they would call me back in a few minutes. It's now 1:37 and I have not received a call back. The contents of the package cost me almost $50, plus I paid almost $12 for Priority shipping to have the stuff before I leave for my vacation on 5/21.. Guess that's not happening.