What a pleasant surprise! I was unable to open the locker containing a package that was too large for my mailbox (in a community or cluster mailbox). I was surprised to find that I could call the Albany Post Office directly and talk to a real person. The sweet lady who answered the phone took my information and assured me she would have the carrier check out the matter. All in all, a very pleasant experience.
Just to follow up on my review from yesterday,
the package showed up on my front porch around 4:00 p.m. yesterday. Now that's what I call service!
• Replied to Bettye Hunt
It kind of sucks they closed a post office where i had my PO box and could get any packages picked up on Saturdays. And not to mention great customer service. Now I have to go down town to this post office and then they aren't even open on Saturdays. This just sucks. Let's just keep taking away services but continue to Jake up their rates
Postman drops packages on the ground. Twice two of our packages have gotten broken. When I called the post office, they asked me if I had it on tape of him dropping it. I told them i heard it in the house hitto g the ground. They told me if I don't have proof that as far as they are concerned it did not happen.
This post office sucks! Ordered a package was supposed to be here April 7th. It arrived the 5th. It is now the 12rh and tracking says package awaiting acceptance ! Been calling all it does is ring than hang up! Who do I call to report such shitty service
I am sick and tired of receiving those nastygrams that state that I should be parking 20 feet from my mailbox. Really? You have plenty of room to pull up to my box, I saw you do it many times. I can't change the parking situation on my street.
Apparently our mail carrier retired, and it's a damn shame. Now I'm getting nastygrams every day telling me that I can't park within 20 ft of the mailbox (which means I can't park my car in front of my own house). Portland ordinance is 10 ft, which is what I give. Letter carrier is threatening not to deliver the mail. THIS is how we are treated? You have a monopoly over delivering the mail, but that doesn't mean you should treat your customers like crap. I want our old carrier back, he delivered to us for 2.5 years without any problems!!
Wow! What a change! Not sure what has happened at the local post office, but it's been painted, the bulk mail area is organized, and someone answered the phone today when I called! The person was extremely professional, and listened to my question and will be getting back to me this afternoon. The front line staff are still pleasant to deal with and it's so nice to see the improvements.
I wonder if anyone within the post office system has ever tried to use the post office services as the rest of us do? If they were, they would see how bad the service really is. I will try to use anyone else and avoid the USPS like the plague.
You absolutely positively suck. You leave an "attempted delivery" slip on my door. "We're sorry we missed you..." my patootie. You didn't bother to knock or ring the bell. Someone was home and you were too lazy to wait. Because you suck.
I am unable to reach you by phone after at least 100 rings because you are too lazy to pick up the phone. In short, you suck.
I have two notes on my house and my front gate to deliver all packages to my front door I had two packages delivered to my house today but not to my front door the mailman knocked on my window right next to the note saying to deliver all packages to front door no it was not delivered to front door it was put on a benchs in front of my house can your mailman read he wrote on one of the packages that the gate was not open well you have to open it to deliver the packages to front door can he not open the gate it opens can he not lift up the lach to open it well I can it's kinda funny how many packages get stolen from places because your mailman can't read I want all packages delivered to my front door from now on we pay good money for your severance and don't get it this is how packages get stolen all the time the note is right there for him to see he knocked on the window right next to the note what are we paying for I'm not sure to say Thank you but if my packages get delivered to my front door from now on then Thank you
Why are you saying my package on September 21, 2017 couldn't be delivered? When the mail man never came to my house! I was home all day doors wide open, along with being outside putting up fall decoration. Don't send my package back! If you do I will file charges of theft! My husband will be down on September 22, 2017 to get my package.
WORSE SERVICE EVER. 4 times they have not delivered packages after the tracking said they were delivered.
The most recent incident, April 19th 2017...BOSTON ST. SE in Albany...
4 packages from 3 different companies...all gone...
tracking stated they were delivered IN MY MAILBOX (A neighborhood drop box because clearly they are too lazy to bring your packages to the door)
BUT I never received them. Can't call...phone is always busy. No one to contact
no one to anyone to complain to about the HUNDREDS OF DOLLARS WORTH OF MERCHANDISE
BECAUSE your ridiculously lazy and incompetent mail-person could not deliver... BUT EVER WORSE
THEY LIED ABOUT IT.
I have never been subjected to this sort of complete irresponsibly in my life. Whoever runs the Boston St. SE Albany, OR mail route should be fired.
i turned in a forward at the Albany Office on Dec 11th. I went for 4 weeks without getting any mail. Every time I called the number was busy. I finally got through and the clerk said I refile electronically which I did on January 13th. The person that I talked to said the he would be immediately notified and he would bundle up any mail there was and send them on to me that same day, Today Feb 6th or 24 days later I received a bundle of 34 letters, bills and Christmas cards dated back to Dec 14th. This bad service happens every time I do a forward.
2 times in one month I have found the back of the community post box completely wide open because the mail carrier failed to make sure it was secured and locked. This is ridiculous. I don't feel bad now that you are going to be losing your jobs. You can't do them right as it is.