I have been trying for over 3 months to schedule a time for someone to meet a maintenance person on site for the replacement of a broken base to a gang mail box. The base is the associations responsibility to replace, but the actual box needs opened to access the bolts to remove the old base and put the new one in. Absolutely no help from the Strongsville Post Office or the USPS.com. Box is going to fall over and there is nothing we can do about it because they won't do their part in helping. If you aren't going to allow access to fix them then you should be responsible for replacing the boxes and the bases!
Called today to see if they had my package that they claim was delivered yesterday and was put on hold twice and after 36 minutes had to hang up. Terrible customer service. I have MS and cannot easily get into the post office.
I just had my regular carrier retire after 17 years of service to me. He was excellent. Maybe 3 pieces of someone else's mail in all that time. Great guy, went the extra mile. Our post office in Strongsville has always given me excellent service.
the worst service ever. They have lost or hidden 3 packages sent to me in the last 7 months. The last one was delivered to the wrong house and was opened by the occupant. There were medications in the package. Who knows what mail was removed. The branch manager tried to say the mix up occurred because the lael was not clear and the 5 could have been seen as a 6. come on! It was printed using the program the usps provides for vendors. It was clearly marked. This manager never conceded that the carrier errored in delivering to the wrong house. I try to avoid using the post office because of these types of screw ups that they take no responsibility for.