Westgate Post Office

1485 Howard Rd, Rochester, NY 14624

Contact Numbers

Phone: 585-613-3215
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 6:00pm
Tuesday 6:00pm
Wednesday 6:00pm
Thursday 6:00pm
Friday 6:00pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 9:00am - 2:00pm
Tuesday 9:00am - 2:00pm
Wednesday 9:00am - 2:00pm
Thursday 9:00am - 2:00pm
Friday 9:00am - 2:00pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 8:30am - 4:45pm
Tuesday 8:30am - 4:45pm
Wednesday 8:30am - 4:45pm
Thursday 8:30am - 4:45pm
Friday 8:30am - 4:45pm
Saturday 8:30am - 12:00pm
Sunday Closed

  • Bulk Mail Acceptance
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Philatelic Services
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Thurston Road
525 Thurston Rd
1.6 miles away

Lexington Rochester
1280 Lexington Ave
2.1 miles away

376 Lexington Ave
2.8 miles away

2833 W Ridge Rd Ste 28
3.1 miles away


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My mail is not being delivered! This has been getting worse, to the point that I am not getting any mail, contacting the Supervisor does nothing!


my junk mail is arriving but not the important statements or bills


please deliver mail


Checking on package that was supposed to be delivered delivered Friday the 2nd message on my phone says they tried to deliver at 8:05 p.m. and left a note no note in mailbox or on door don't know what to do tried to call the number at Westgate Plaza Howard Road Rochester New York no one answers what should I do


Package pickup scheduled for yesterday was not picked up and has not been picked up today. Also, mail was not received yesterday or today. Local PO and 800 # are useless as no one answers... "wait time is over one hour" ..... What's the problem USPS? Why have my packages not been picked up and where is my mail?????


No mail service for 2 days and no answering of your phone. Get your act together!!


Why have a phone number if yall dont answer it...


The person delivering mail to 18 Scenic Circle has problems... He keeps on putting the mail at the wrong house number... He seems preoccupied with his cell phone talking to someone everyday I see him... He never heard of hands free use either...


Says the number listed is not a working number.


First, I tried contacting USPS on the general number. After being in the prompts for 4 minutes, I was told by an automated operator that the wait time was over 1 hour. Found the number for the Westgate branch. I have been letting the number ring for over two minutes and no one is picking up, no voice mail either. Got a certified letter at my house for the former owner. Rather than having to go to the PO to notify them as a courtesy to the former home owner, I wished to call and notify someone by phone. I guess I will just let you all figure it out on your own. So frustrating! Marianne Rayo 11 Sunderland Trail Rochester, NY 14624


Let it ring for 20 min. no answer. want to go "postal".........


When you go in person, they tell you to make an appointment by phone  for passport.
They don't answer the phone so you can never set up an appointment.

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