Charlotte Post Office

4455 Lake Ave, Rochester, NY 14612

Contact Numbers

Phone: 585-663-1673
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Lobby Hours
PO Box Access Available

Monday 8:30am - 5:00pm
Tuesday 8:30am - 5:00pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 5:00pm
Saturday 9:00am - 12:30pm
Sunday Closed

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 12:00pm
Sunday Closed

Passport Appointment Hours*

Monday 9:00am - 12:00pm, 2:00pm - 4:00pm
Tuesday 9:00am - 12:00pm, 2:00pm - 4:00pm
Wednesday 9:00am - 12:00pm, 2:00pm - 4:00pm
Thursday 9:00am - 12:00pm, 2:00pm - 4:00pm
Friday 9:00am - 12:00pm, 2:00pm - 4:00pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

West Ridge
1857 Dewey Ave
2.3 miles away

425 E Ridge Rd
2.3 miles away

376 Lexington Ave
3.1 miles away

300 Waring Rd
3.3 miles away


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Quisiera trabajar clasificando cartas dentro del correo, alguien puede ayudarme.


Again, the mail and magazines and newspaper ads were strewn all over the floor and steps. The entry way is the only way out in case of a fire, and it's only a 2' X 3' entry way. Also, it's a fire hazard, also, floors and stairs are not mail depositories. This is lazy, disrespectful, and unacceptable behavior. There have been people who have slipped on the strewn mail, and/or even fallen. I've reported this several times before, and it is rectified, but not for long. Please be sure to let all your mail delivery personnel know NOT to leave mail, packages and/or anything delivered by USPS on the floor or steps. If packages too big for mail box, leave in front of recipient's door. Thank you. Again, this is not Louis -- hes wonderful. It's probably that same woman with a long hair ponytail, who was doing it before. Thank you. (585) 270-5374.

* is not a part of, or affiliated with, the official United States Postal Service (USPS).