I tried calling multiple times throughout the day about my passport renewal and the phone was never answered. I finally completed the form online made an appointment online at the post office for a passport photograph. When I arrived on time for the confirmed appointment, the sole employee who takes passport photos informed me that I wasn’t in the system and that she was on lunch and went to the back area. Another employee told me I could go to Walgreens. I displayed the confirmation on my phone to the other employee, who was very accommodating. She went back to speak to the photographer employee. She returned a few minutes later saying the photographer was on lunch and was very “adamant about it.” As I left she said “Sorry” and I thanked her. I went to Walgreens which cost $2 more for the same service.
No one answers the phone at this Post Office. You can call and call and it just disconnects after a number of rings. I called Titusville Post Office, they answered within 3 rings and couldn't have been nicer. Word to the wise.
My husband mailed a package with home made face masks I made for my son, his wife and my grandchildren. The package arrived in Skokie, IL neatly cut across the top and empty. What sick son of a postmaster would steal masks meant for someone’s loved ones during the coronavirus crisis. Our tax dollars fund thievery.
1/27/2018 I was at the Pennington post office this morning, when the clerk was rude to the customer she was serving. When the clerk went to the back, I said to the person in front of me that she is always rude. The clerk returned, so we told her that we were talking about her and that we all agreed that she was rude. She told me that she would not serve me and she blamed us for her discourteous behavior. She would not give us her name.
I am writing to call your attention to a case of verbal violence and abuse which my wife and I experienced at the Pennington Post Office today.
I got in line at 4:52 pm to send two business-related packages, and your postal worker, Melody, allowed me to send them, while laughing and joking with me about how “I always make last-minute allowances for you!” She smiled and giggled while pushing my packages through.
When my wife got in line herself behind two other people with a personal package at 4:57 pm, mere moments after I had finished, Melody denied her access to sending her very time-sensitive package.
She told my wife to “step back out of line and use the APC."
"I got to pick up my kids and you’re not stopping me,” she continued.
When my wife argued that it was within her legal right to send a package at 4:57, Melody yelled at her to “step back and get out of line” in a loud and intimidating tone. She said "I use my own clock," implying that the universal, synchronized time that we all can read on our cell phones is somehow inaccurate and that she is using her own watch, which is obviously fast, solely to justify cutting off her line prematurely.
My wife and I have been living in Pennington together for over fifteen years and are life-long residents of the area.
The two of us have been very friendly with Melody over the years and were quite alarmed when Melody smiled, giggled, and granted me access to sending my package and then told my wife, who was two people behind me in line, that she couldn’t send hers.
We are worried that Melody is emotional unwell and may be taking her emotional issues out on customers. While Melody didn’t treat customers this way many years ago, within the last year or two, she has exhibited an extreme level of emotional unbalance which is rather frightening at times.
We would highly advise that you screen your employees, especially Melody, for emotional wellness, for the good of the entire Pennington community. We certainly wouldn’t want her to yell and take her anger out on other members of the Pennington community. Verbal violence and intimidation, in any form, is not something to be taken lightly. We view her behavior to be dangerous and would like to red-flag it during its early stages.
I understand that your employees need to leave work at a certain time, but the emotionally stable ones politely tell us that we will have to use the APC or return tomorrow. Melody yells to intimidate and mentions personal information about her life (like picking up her children) which is highly unprofessional and inappropriate. Further, although the use of a "line cut-off" approach is routinely used in post offices, it is most often employed, at least in my experience, as a way to curtail heavy customer volume which would obviously cause a lone employee to have to stay far past closing time. This was not the case today. Melody could've attended to all of the remaining customers in the building, including my wife, and been done by 5:00 pm, perhaps 5:02 pm at the latest. She violated an unwritten rule that both postal workers and patrons understand- if you get in the door before the window closes, you can send your package. That was our expectation, and it was not unreasonable.
(As another one of your postal employees, Diane, was a witness to this verbal violence, she can be consulted as well concerning the truth of the day’s events.)
Having dealt with PPO for a number of years I have noticed the service has deteriorated significantly. Worst time to go is around the lunch hour - not enough windows open. Plan to spend a minimum of 15 minutes waiting in line. The staff is not customer friendly and even downright rude. Awful service. Avoid if possible. I rate negative star and will take my business to another PO. I am surprized the community tolerates such bad service. Typical government employees - no accountability or incentive to do a better job.
6/2/2016 -- 8:30am -- I contacted my local post office to correct an error in the delivery of my mail. I was politely told that I should contact the Pennington office, and was promptly given their phone number. When I called the Pennington office, I was "helped" by a very rude woman, who essentially berated me for contacting them with my problem, and was told to contact the Lambertville office (which was not the correct one, as I was then redirected to Ringos). When I requested to be supplied with the phone number, she refused to give it to me, claiming that she did not have it. I find this difficult to believe, as I was promptly supplied with phone numbers to other offices by every other postal worker I spoke to this morning. It was very clear that this employee simply could not be bothered to help, and viewed any request as an infringement on her time. I had heard negative reviews about the employees at the Pennington post office, and now after personally dealing with them, I find I must join the ranks of disgruntled residents. The treatment and lack of help I received is a negative reflection on the US Postal Service and all the other (very helpful) employees I spoke to this morning.