Monday August 3rd, 2020 2:53 PM
I was at the Denville N.J. Postal Office in Morris County. I had to drop off a return item to Amazon. I waited in line over 10 minutes and then I was serviced by a postal cashier. On my Amazon drop-off item, its printed shipping label stated that "NO POSTAGE NECESSARY IN THE UNITED STATES". Despite this, he stated that I needed to put the item in an envelope and tape the label on. I asked him to specify which envelope I needed to put the item in. His response was that any envelope in the back would do, which had confused me because there are all sorts of envelopes, postal envelopes, and brown envelopes in assorted sizes. I was under the impression that the post office would provide envelopes or boxes, prepaid, to be sent back to Amazon. I assumed this would be similar to what the UPS stores do. With an extreme attitude, he said, "any middle sized envelope", so I actually estimated the size of the merchandise and chose the large bag needed to fit it. Upon this action, he stated that I needed to tape the label on the envelope and I replied that I had no tape on me. I requested that he help me with this transaction. He responded rudely that according to the Postal regulation, they do not provide tape to ship merchandise. While this was happening, there was an worker in a black shirt in the back of the register, stating to the other customers in the back of the line, "Sorry for the hold up" and then she disappeared to the back. Later, I found out that she was actually the Postmaster of Denville Post Office. The clerk stated that I had to pay $1.19 for the envelope, in which I reached down into my cargo pants' pocket to retrieve my wallet. In an aggressive manner, he asked "what my problem was" (is there a problem?). I asked him to complete the transaction so that I can leave because I was very uncomfortable with his aggressive approach. When I got home, I contacted the Denville Post Office at 973-625-1700. I spoke with the supervisor on shift and explained to her about how I was treated by the clerk. She was very understanding and professional in her response to the aggression without any provocation on my part, and she stated that she would talk to the Clerk. I also contacted the Postal Regulatory Commission (202-789-6800).
I wrote complaints about this incident on the USPS website; I expect acknowledgement of this incident and a change in both employees' work ethics.