Main Office Retail Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

1124 Pacific St Rm 107, Omaha, NE 68108

Contact Numbers

Phone: 402-345-1338
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 8:00pm
Tuesday 8:00pm
Wednesday 8:00pm
Thursday 8:00pm
Friday 8:00pm
Saturday 8:00pm
Sunday Closed

Passport Appointment Hours*

Monday 9:15am - 5:15pm
Tuesday 9:15am - 5:15pm
Wednesday 9:15am - 5:15pm
Thursday 9:15am - 5:15pm
Friday 9:15am - 5:15pm
Saturday 8:00am - 11:30am
Sunday Closed

Routine processing has resumed. Please see State Department Response to COVID-19 webpage for more information.
  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 12:00pm - 6:30pm
Tuesday 12:00pm - 6:30pm
Wednesday 12:00pm - 6:30pm
Thursday 12:00pm - 6:30pm
Friday 12:00pm - 6:30pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Philatelic Services
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Postal Emporium
1617 Farnam St
0.4 mile away

Leavenworth
815 S 21st St
0.5 mile away

South Omaha
4730 S 24th St
1.7 miles away

Saddle Creek
608 N Saddle Creek Rd
2.1 miles away

Reviews

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I have Covid-19 and am stuck in a hospital for a while for my recovery, but I just discovered new problems related to my paying bills while in the hospital. ****U. S. Postal Money Order payments have not been delivered by Omaha's U. S. Postal Service to pay for storage bills at a couple of different storage facilities that I send payments to. So, I am behind in my storage unit bills by at least 2 or 3 months because the Post Office lost my mail. The Post Office is totally unreliable. There appears to be nothing that I can do to solve the Post Office problem. If I ask for a refund, I have to pay for the paperwork to get a refund which means that I lose a percentage of the payment(s) and must pay late fees to the storage unit(s) that didn't receive the mail. The Post Office jeopardizes my losing my storage belongings to an auction. It appears to be an ongoing problem since it recently has happened once before earlier this year; so, it is also deja-vu. It is government unreliability and inefficiency, and, the Post Office said that it will not investigate how the mail disappeared, but rather, only notify me if the missing mail is ever found. Previously, I thought that all my bills were paid up in advance, but, now, they are 2 to 3 months behind. This could lead to my losing my belongings and/or to the disposal or auctioning of my belongings due to the mail loss.
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No one ever answers at the main post office and then the line disconnects.(402-345-1338). This is poor service. I live at Trinity Courtyard in Papillion. We often do not get mail delivery on Saturday. We have contacted Papillion post Office and it does no good.
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Cancel passport appointment May 4 2021 st 12:30pm tried calling, internet and I never received confirmation number
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Like any government agency. You can't get any assistance from them. I called their national toll free number and wasn't able to get a hold of a human. Still using excuses related to the COVID-19. Like they are the only government agency not able to work through COVID. I also called the Omaha, NE post office number and kept getting disconnected when it answers. Unable to contact anybody regarding stolen mail.
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The United States postal service is reported as having its law enforcement arm quietly running a program that tracks and collects Americans’ social media post activity. What legal authorities do you have to conduct this surveillance? What facility, office or personnel in the Omaha are involved in surveilling Nebraska/Iowa citizens?
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Called 402-345-1338 3 times no answer. How is anyone suppose to get help if you can't get anyone to answer your calls. Is this number just something to give people to satisfy them.
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Delivery of my VA Hospital Medications by your delivery person is NOT proper by simply throwing the small bags of medications on my front steps is NOT acceptable. Both packages received today were clearly small enough to be placed inside my mail box. This is not the first time that issue has been addressed to include someone walking down the side walk removing my medications. Which causes major issues trying to have the VA Hospital re-issue my meds. Address is 5218 South 13th Street, 68107.
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Iam having problems recurving my mail, first at my old address and now at this address, no one answers your phone. So what do I do?? My Council Bluffs post office won't call back. Now main post office in Omaha doesn't answer their phone. So who do I call???
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did not receive yesterdays mail. important papers were to be delivered according to computer site. please advise!!!
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What’s is the damn point on leaving comments here when you guys do absolutely nothing about the horrible service from your Omaha Nebraska office. It is garbage. My mail has been lost and lost. Please learn how to manage a business. Smh. The usps is a disgrace.
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Checking on my mail you have got in Omaha On 3/26 Mail Innovations Package Tracking FAQ Glossary Alerts ARTS Contact Us MAIL PIECE TRACKING Tracking Dates Do Not Include Weekends And Holidays Recognized By The U.S. Postal Service. Below are results for UPSMI Mail Piece Tracking. For UPS Package tracking, please go to www.ups.com Results are displayed for the following search criteria: SH4459184 Back to Top Results for SH4459184 Help Print PackageID: SH4459184 Sequence Number: 131180325204274403 Zip Code: 68007 Weight (lbs.): 0.0800 Date Description Location Mar 26 2020 Package transferred to Post Office Omaha, NE Mar 26 2020 Package enroute to USPS for induction Kansas City, MO Mar 26 2020 Package received by dest MI facility Kansas City, MO Mar 25 2020 Package transferred to dest MI facility Morrow, GA Mar 24 2020 Package processed by UPS MI Morrow, GA Mar 24 2020 Package received for processing Morrow, GA Mar 24 2020 Shipment tendered to UPS MI Greenwood, SC Enter Tracking Numbers For more information on your mail piece please contact us at info@ups-mi.com For more information about UPS Mail Innovations services please view our FAQ's or Glossary page
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Friday March 20, 2020 3:21pm i have called the number 402-345-1338 7 times over a 2 hour period and no answer or recorded voice message. i am attempting to reach someone in administration, or transportation or administrative office to offer a building in the neighborhood for lease and which is the Old Postal Annex. 402-699-3929 is my number.
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the phone number 402-345-1338 is not answered. Tried different times of day & many times. Please email as to how to get a question answered. thank you
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I am absolutely fed up with the Omaha plant mis sending my packages. I live in Clatonia NE. Last week they sent one of my packages to North Platte, took several extra days to turn around. Yesterday they sent one of my packages to Beatrice NE and I have no ideal how long that one will take to reach me. In the past year I have received two packages whose contents were totally destroyed, one in a "body bag" they use for damaged mail. Funny, they returned the contents to the sender who had to resend it to me. My address was intact on the package, why didn't they just send it to me? This is a poor performing post office.
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This phone number does not work. It is the same number given to me by the USPS person at the 800 number for Omaha, NE. Which I needed for lost mail, supposedly at their end.
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Tried to call the local P.O., but after it rang 5 times it automatically put me on hold and after 35 seconds exactly on every 4 times I called, it hung up. Then i tried to call the toll free number, i got through to a recording on the carrier issue line and it said the wait time was 1 hour. Give me a break, I know you guys were most likely shut down but that's too long to wait when the issue could be solved quickly!!
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I was trying to find your hours-especially for pick-up—for New Year's Eve (Dec. 31). I would guess others would have been interested in knowing them for Christmas Eve (Dec. 24). Is there any way you could post these next year? We'd appreciate it!!!
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