We live in a rural area and receive our mail in a Mail Box on the side of a highway. Our house is located off the highway. Of course, our Carrier over the years of service we become acquainted with the Carrier and he or she becomes part of our daily lives. We do not see the Carrier everyday but we know him and often times their families, which is the case with our current Carrier. This writing has nothing to do with our Carrier. Last Saturday we were left a notice in our Mail Box that we had mail that must be signed for before delivery. Had our regular Carrier been working he would have simply pulled into our driveway - honked his horn and we would go out and sign - simple enough. The mail was taken back to the Post Office but when I went over on Saturday the Carrier had not returned to the Post Office. Therefore, the request was made to bring it out on Monday. It was not delivered on Monday nor Tuesday. I was out so I stopped in the Post Office to ask about the delivery of the mail. I had not taken with me the form that was originally left on Saturday advising us of the mail needing a signature. The Clerk that approached the desk to help was quite receptive to what I needed but a voice came from behind the wall asking if I had ask that the mail be brought back out and I answered Yes. A woman's voice again from behind the wall ask if I had ask that the mail be brought back out again I answered Yes. I did ask what other request I would have made she said she did not know as she did not work Saturday. I requested that she talk to me at the desk not from behind the wall so she came out. She was not receptive to my needs which were quite simple. She ask who waited on me on Saturday - I answered that I did not know but it was neither of them. She answered well we have an Indian Girl that works here - I told her it was irrelevant - she said well I wanted to let her know she had not followed the request. I said that is not necessary that she be reprimanded. I then ask if I could receive my mail or would I need to come back with the form left originally. She told the Clerk who had helped originally to fill out another form.
This is a simple enough situation but her refusing to get up from behind the wall and address my issue was very unprofessional.
Small Post Offices have enough issues I do not mean to cause more but I know many people who would welcome a job such as hers that would be respectful of their customers. I worked retail for 28 years and hear many times that the customer is always right.
I go by an AKA and when I told the Clerk this - after the "lady behind the wall' returned to that position - as I told her that name I heard the "lady behind the wall" exclaim OH. As if now she knew the trouble. Life is hard but being nice is an easy thing to be - thank you for reading as I know I got wordy but it was so simple as task I am not sure why she was compelled to make it and issue.....
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