Postal Locations

I've had a PO Box for 14 years at this location because I own property nearby. Iv always had decent service over the years. With Covid and the border closure, I obviously haven't been able to get down as often. I almost never get anything important at the post office other than parcels which I only order when I know I'm there. I realize the box is small and can get filled with junk mail and flyers and phones to the postmaster (Marie) if I could have my neighbour come pick up my mail for me. She said she could not take those instructions over a phone call (I could be anybody) and I would have to give written authorization. I asked if I could send an e-mail and she said she can't use e-mail and I had to write a letter and mail it. I asked what I would have to put in the letter so that she could confirm it was me and she said just my name, PO box and address. OK really? This is 2021. Just because it came in written form on a letter doesn't mean it's not fraudulent either. Anyone can send it and sign it. Frustrating when common sense doesn't prevail over rules.